Reception and Program Administration

Number of Positions Available:

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Why this role matters

The Salvation Army Australia’s Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

About the role

We are seeking a dedicated person for our Reception and Program Administration position!

You will be the first key interface for clients and staff whilst delivering a high standard of administration and support.

Excellent interpersonal and communication skills are essential in this role to ensure smooth running of processes, procedures and front facing activities for the Homelessness service.

You Will Successfully

• Screen incoming calls and assess client’s needs to take appropriate actions and manage enquiries effectively
• Professionally manage visitors in a courteous, efficient, and friendly manner • Provide a welcoming and exceptional customer service to all clients, internal and external stakeholders
• Diary management and coordination of appointments and advising of client arrival in a timely manner
• Distribute publications regarding other services to clients efficiently and accurately
• Liaise with external service providers as per schedule to ensure currency of external referral information is maintained.
• Ensure front of house is always neat and tidy, including undertaking regular cleaning of reception area and client meeting spaces.

This is a permanent full-time position, based in Frankston and Rosebud, VIC. Salary and conditions are in accordance with Social, Community, Home Care and Disability Services Level 2 Award.

You will have

• Relevant Business qualification such as Certificate IV or Diploma in Business Administration
• Demonstrate experience in Reception/Administration responsibilities
• Intermediate ability with Microsoft Word and Excel and familiarity with Human Resources Information Systems preferred
• Victorian Driver's Licence
• A current Working with Children Check

What We Offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme 
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution 

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration