Senior Problem Analyst

Overview

GovCIO is seeking a motivated, career and customer-oriented Senior Problem Analyst to join our team in Doral, FL.

Responsibilities

Responsibilities include but are not limited to:

• Provide supply and procurement support for various mission partners
• Work independently and efficiently to ensure that short-fused requirements for materials are quoted and ordered quickly and accurately in compliance with Federal Acquisition Regulations (FAR), contract requirements, and corporate policies and procedures
• Proactively perform all activities involved in tracking individual procurements and delivery dates and update the material tracking database in a timely and accurate manner, enabling the provision of immediate material and funding status to customers and project leads in real-time
• Provide monthly Customer Acquired Property Reports to document their work
• Coordinate and communicate with material buyers and project/program personnel to ensure that all required documentation is received for processing purchase requisitions and orders, including sole-source justification as required, ACOR approval, Statements of Work, milestone payment information as applicable, and any documentation required to meet unique or special requirements
• Provide direction and mentorship to junior staff

 

Qualifications

Required Skills and Experience

High School with 9+ years (or commensurate experience)

• Clearance Required: Secret
• 9 years of relevant Problem Analyst III experience..
• Strong understanding of ITIL-informed or other Service Management Frameworks.
• Deep understanding of IT infrastructure, applications, and support processes.
• Experience with root cause analysis methodologies and techniques.
• Excellent analytical, problem-solving, and decisionmaking skills.

Preferred Skills and Experience

•  More than 5 years of experience in IT problem management or a related field. Experience with problem management tools and technologies. Knowledge of scripting or programming languages. Relevant certifications such as ITIL Foundation certificate or equivalent, ITIL Expert, Certified Problem Manager (CPM), or similar.
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
• Five years of position-specific relevant experience.

 

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

 

What You Can Expect

 

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
  • Virtual video interview conducted via video with the hiring manager and/or team
  • Camera must be on
  • A valid photo ID must be presented during each interview

• During the Hiring Process
  • Enhanced Biometrics ID verification screening
  • Background check, to include:
    • Criminal history (past 7 years)
    • Verification of your highest level of education
    • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

 

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture