Sr. Manager, UX Design - Go to Market

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Experience Design team located within Digital Technology. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

What you get to do in this role:

• Drive the Go to Market (GTM) UX Design team to deliver great user experiences that will revolutionize collaboration and productivity for our Sales and Operations teams
• Directly lead a team of designers and/or managers to design high-quality, innovative, accessible tools that make our business work
• Develop and drive UX strategy across a broad portfolio of GTM products
• Drive GTM UX Design and XD vision in collaboration with other Experience Design leaders
• Mentor and coach team in team leadership, design strategy, organizational dynamics and their individual craft
• Promote and facilitate the adoption of end-to-end design thinking in developing our products
• Promote and advance the discipline of Experience Design
• Work closely with product management and engineering in UX ideation, innovation and delivery
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem 
• Ensure a seamless experience across desktop and mobile platforms, and beyon

 

Qualifications

Preferred Qualifications

• 8+ years’ experience in UX design 
• 4+ years of experience managing design teams, including managing managers 
• Exceptional ability to guide, lead, and mentor human-centered design best practices and methods
• You are a leader and an effective communicator who can collaborate productively, bring clarity and priority to your team, and drive quality
• Enterprise sales product design experience or experience in design for industries or domains that are technical
• Demonstrated experience devising and executing a UX strategy
• Demonstrated experience building and working with robust design systems  
• Ability to understand and distill complex, technical problems into elegant solutions 
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment 
• Ability to work with minimal supervision in a flui