Head of Employee Digital Channels & Experience

Location: London

Type: Permanent

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function and the Team

This role will be a senior member of the Global Employee Engagement and Global Brand and Communications teams. The role will provide leadership and support to shape and drive a step change in the digital channels offering, internally within Diageo. The objective is to significantly drive connectivity, collaboration and reach globally, providing colleagues an internal, digital experience that matches the one they experience in their personal lives. This role reports to the Global Employee Engagement Director.

About the role

The role requires excellent stakeholder and project management skills, including at the most senior levels within an organisation. The candidate will work directly with key senior partner groups across functions (in particular Digital & Tech) and markets – as a result an ability to build strong relationships at all levels is key.  The role-holder will also need to be a highly collaborative, great teammate with a bias for action, data-driven measurement mind set, and a strong ability to drive impactful change.

Financial

The candidate will manage relevant lines within the Global Employee Engagement budget and influence investment with a focus on digital channels and employee experiences. Third-party agency selection and management is an essential aspect of the role, with a focus on digital and technology platforms. Additional budget management is required for special projects as appropriate.

Market Complexity

Sitting within the Global Employee Engagement team, the role leads the design and delivery of Diageo’s internal channel strategy with a focus on digital.

The candidate will need to have a strong understanding of Diageo’s audiences and how we can engage with them, in order to drive reach, connectivity and enhanced collaboration.

The role requires a comprehensive knowledge of the latest in digital channel strategy, with the ability to navigate a step-change in reach and connective through employee communications channels for Diageo’s audiences globally.  

Leadership Responsibilities

Senior member of the employee engagement team responsible for leading strategy and delivery of high-profile projects to improve digital channels and employee experience at Diageo. While not a direct line manager, the role-holder will also need to lead other team members on specific projects, in particular the Employee Engagement Partner – Digital.

Role Responsibilities

• Lead and drive global internal digital channels strategy, modernising how we communicate and ensuring content quality and brand compliance while maintaining reach and sustaining channel engagement.
• Own internal digital channels that are employee facing ensuring strong governance and act as a centre of excellence, providing strategic advice on standard process in the space of digital to drive enhancements across all parts of Diageo.
• Partner with Digital & Tech to ensure enterprise technologies are integrated with our channel mix and maximise opportunities that digital collaboration tools bring, as well as accountable for ensuring the Global Engagement Team are provided with support to deliver digital channel strategy.
• Partner with external technology vendors and form a strategic partn