Patient Scheduling Representative - Oncology, Full-time

Job Summary:

Job Description Summary
MaineGeneral Health, a leading healthcare system known for its commitment to excellence, compassion, and collaboration, is seeking an experienced Patient Scheduler to join our Oncology team. If you are looking for a role where you can make a significant impact on patient care, this opportunity is for you.

Job Description:

The Opportunity:

We are seeking a skilled Patient Scheduler to join our Oncology team at MaineGeneral Health. The ideal candidate will have substantial experience in a medical office or healthcare access center setting, specifically in scheduling and registration. The Patient Scheduler will be responsible for gathering and verifying patient information, including demographics and insurance details, to ensure seamless scheduling of appointments at our facility. If you thrive in a fast-paced, patient-focused environment, consider joining our team.

The Work:

• Schedule appointments accurately using advanced computerized scheduling programs tailored to the needs of our Oncology department
• Collaborate with medical and clinical staff to confirm the availability of facilities and providers, while ensuring pre-authorizations are secured during scheduling
• Communicate with patients and their families to provide necessary pre-procedure instructions and confirm appointments
• Accurately intake patient demographics, insurance information, and pre-authorizations for all scheduled encounters, ensuring a smooth registration process

You Have:

• 1+ year of experience in a medical office, healthcare access center, or similar setting, with specific experience in scheduling and registering patients
• A proven ability to manage a high volume of outgoing and incoming calls in a busy call-center or office environment
• Strong interpersonal and customer service skills, including effective listening, clear communication, problem-solving abilities, and a compassionate, professional demeanor
• Familiarity with medical terminology and proficiency in using Electronic Medical Records (EMR) systems
• Experience with electronic scheduling systems and a comprehensive understanding of healthcare insurance processes, particularly in an oncology setting
• A dedication to providing exceptional patient care and attention to detail in scheduling and information management

If you have the relevant experience and are ready to make a difference in the lives of our oncology patients, we encourage you to apply!

Scheduled Weekly Hours:

40

Scheduled Work Shift:

Day (United States of America)

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leaders