Software Development Engineer VI - Cloud Engineer

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Cloud Engineer VI 

Location: Mountain View, CA (Onsite, 5 days/week)

Role Overview
Join ID.me as a Cloud Engineer VI to lead and innovate in the fast-evolving digital identity ecosystem. This senior role is perfect for a passionate technical leader with a knack for scaling and optimizing large infrastructure while improving security posture. As a key member of our engineering team, you will shape the architecture, reliability, and scalability of critical systems in a dynamic, growth-stage environment.

Responsibilities:

• Design and Build: Architect, implement, and maintain highly scalable, performant, and reliable infrastructure with a target uptime of 99.999%.
• Lead: Serve as the technical leader for DevOps and SDLC (Software Development Lifecycle) initiatives, driving best practices and innovation.
• Troubleshoot: Identify, debug, and resolve complex infrastructure issues, minimizing downtime and impact.
• Enhance Security: Collaborate with security teams to strengthen system security and manage vulnerabilities across the ecosystem.
• Scale Systems: Diagnose and address scaling challenges, such as optimizing PostgreSQL connection pooling and enhancing system throughput.
• Data Infrastructure: Build and scale robust data serving and warehousing infrastructure to support business-critical operations.
• On-Call Leadership: Lead from the front during on-call rotations, effectively responding to production incidents and helping improve existing processes.
• Compliance Support: Assist in addressing audit and compliance findings to ensure regulatory alignment.

Minimum Qualifications:

• 10+ years of experience managing production environments at medium-to-large scale.
• Expertise in CI/CD platforms and tools (e.g., GitHub Actions, Jenkins, Harness).
• Proficiency with HashiCorp technologies (Terraform, Vault, Consul, Nomad).
• Strong experience with public cloud platforms, particularly GCP and AWS.
• Hands-on knowledge of IaC and orchestration tools (Terraform, Ansible).
• Proficiency in PostgreSQL and database management.
• Advanced scripting skills (Bash, Python, or Ruby).
• In-depth Linux/Unix administration experience and solid networking expertise.
• Previous or concurrent application development experience, bridging the gap between development and operations.

Preferred Qualifications:

• A passion for building high-quality, reliable systems and products.
• Adaptability in dynamic environments with shifting priorities.
• Excellent communication skills, both written and verbal.
• Self-motivation, with a strong work ethic and collaborative mindset.
• Enthusiasm for continuous learning and improvement, especially in s