Administrative Student Worker (Student) (FWS)

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University.

Department:

School of Public Affairs

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

The Student Administrative Assistant will support the Facilities and Operations functions of the School of Public Affairs Dean’s Office. The students will assist with basic office support, handle front-desk operations, and help maintain the efficiency of building-wide services. The student worker must wear appropriate attire while working at front desk. All AU students are eligible to apply for this position, with a preference for those students in SPA.

Responsibilities:

• Perform general administrative duties including scanning, copying, and printing.

• Staff the Kerwin Lobby front desk during scheduled shifts.

• Answer and route calls from the SPA main phone line.

• Utilize the SPA Operations email and ticketing system to manage and respond to service requests.

• Schedule and manage bookings for local conference rooms.

• Pick up and deliver mail to and from SPA departments as scheduled.

• Assist with student advising walk-ins and direct students to appropriate services or contacts.

• Support any special projects or tasks as assigned by the Facilities and Operations Coordinator.

Position Type/Expected Hours Of Work:

• Part-Time.

• 10-15 hours per week.

Salary Range:

• $18.50 per hour.

Required Education and Experience:

• Current American University student in good academic standing.

• Must be work-study eligible.

• Excellent verbal and written communication skills.

• Strong organizational and time management abilities.

• Professional demeanor with a customer-service mindset.

• Ability to work independently and handle confidential information appropriately.

• Familiarity with Microsoft Office and Google Workspace preferred.

• Willingness to learn internal systems (e.g., ticketing, scheduling tools).

Preferred Education and Experience:

• No prior experience required. Previous office or customer service experience is a plus.

Other Details

• This position is available only to enrolled American University students.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an

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  American University

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