Sales Support Specialist

Vertiv is hiring a Sales Support Specialist in Lincoln, NE to manage and coordinate key relationships with Veritiv’s channel customers and internal stakeholders.  This position will consistently support channel’s most distinct customers and act as a liaison between them and the channel business. The Key Account Coordinator will act as a Project Coordinator for key channel customers from order through delivery. Responsible for end to end project management, issue resolution and coordination with internal stakeholders.  

Responsibilities:

• Single point of contact for named customers to address open orders, project rollouts, and issue escalation. Assess customer requirements and coordinates with cross-functional teams to build end-to-end project plans for phased rollouts; including: 
  • Gathering overall requirements to execute on the project (create project plan – start to finish) 
  • Coordinating with internal teams to allocate inventory, coordinate buyouts, fulfillment, and delivery. 
  • Leads alignment of overall project plan with sales, operations, services/deployment, and customer.
  • Partner with LVO / Field Offices or Services Deployment to incorporate Installation, Start-up and Commission resources into overall project plan. 
  • Lead escalations and risk mitigation for potential slippage; including inventory. 
  • Handles multiple orders or projects simultaneously across customer sites, applications, factories, etc. 

Requirements:

• High school diploma.
• 1-3 years customer service experience or leading deployment related projects
• Ability to work in a fast-paced work environment, strong organizational skills.
• Good communication skills, and influence with/without authority

Preferred Qualifications: 

• Previous customer service or technical experience 
• Oracle ERP experience desired
• Bilingual is a plus - English/Spanish
• Some science or tech/engineering background (preferred)The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

EDUCATION AND CERTIFICATIONS

• Bachelor's degree preferred.

PHYSICAL REQUIREMENTS

No Special Physical Requirements

ENVIRONMENTAL DEMANDS

N/A

TRAVEL TIME REQUIRED 

N/A

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.  With more than 27,000 people worldwide and more than $6 billion in revenue, a strong customer base and global reach in nearly 130 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having d