Technology Product Manager, Salesforce

The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

About the role

Own and strategically evolve the Success and Support instance of Salesforce, ensuring it delivers scalable, high-quality, and future-ready solutions that enable business outcomes. This role will act the as the governing authority of Salesforce by defining the target architecture, solution direction, and design principles, and ensuring all work delivered across Business Analysts, development teams, and supporting product resources aligns to all best practices of Salesforce.

The Technology Product Manager, Salesforce is accountable for building and continuously maturing a best-in-class instance of the Salesforce for Calix by leveraging standard platform capabilities, minimizing unnecessary customization, and driving solution decisions that maximize agility, speed, maintainability, and long-term value.

To achieve this, the Technology Product Manager, Salesforce maintains a deep and current command of trends, emerging technologies and industry best practices, translating that knowledge into a roadmap that keeps Calix’s internal capabilities ahead of the business demand.  They operate in close partnership with the IT organization, bridging strategic intent and technical execution and serve as the connective tissue between platform capability decisions and the teams responsible for building, maintaining and scaling the underlying infrastructure.

Key Deliverables

• Own the end-to-end delivery of our Salesforce instance, including vision, roadmap, priorities, and ongoing evolution aligned to business strategy and operational needs
• Define target solution architecture, platform standards, and design guardrails, ensuring all requirements, designs, and solutions align to the broader platform vision
• Translate business requirements into clear solution designs and technical requirements, working across Business Analysts and engineering teams to deliver scalable, build-ready outcomes
• Prioritize business requirements and solutions on case management, customer health, success and guidance tasks, next best action and reporting / dashboards
• Drive platform decisions based on CRM best practices, prioritizing out-of-the-box capabilities, clean configuration, and standard patterns over unnecessary customization to increase agility, simplify support, and accelerate value delivery
• Act as the central point of alignment across stakeholders, facilitating design sessions and decision forums to establish consistent ways of working, prevent siloed solutions, and ensure a unified approach to platform design and use
• Partner closely with Business Analysts, Business Architects, and development teams to ensure solutions are cohesive, well-governed, and aligned to enterprise standards and architectural direction
• Define and manage the Salesforce backlog, balancing business demand, platform health, technical debt, and continuous improvement of the overall instance
• Act as the subject matter expert, staying current on capabilities, roadmap, and best practices to ensure a performant, extensible, and future-ready environment
• Establish and enforce governance and release management processes, ensuring stakeholder approvals at key gates and that releases are aligned, reviewed, and formally signed off before deployment

Measures of Success

• Delivery of high-quality, scalable, and maintainable solutions, with minimal defects, rework, or post-release issues
• Alignment of delivered solutions to defined architecture, design principles, and platform standards, ensuring consistency and long-term integrity of the technology environment
• Adoption, effectiveness, and user satisfaction of the platform, demonstrating that solutions are usable, valuable, and driving intended business outcomes
• Speed and efficiency of delivery, enabling faster time to value while maintaining disciplined design and quality standards
• Reduction in unne