Senior Indirect Tax Manager

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office once per week, so you can thrive in your new role and fully embrace being a Dutonian!

PagerDuty seeks a Senior Indirect Tax Manager to join our diverse, customer-focused team! As Senior Indirect Tax Manager, you will collaborate cross-functionally with key business partners (FP&A, IT, Sales, Product, Legal, Rev Ops, etc.) to develop and/or refine global expansion processes. 

Are you an all-star when it comes to monitoring global tax laws as they change?  Are you excellent at driving an internal customer service approach and successfully collaborating with other functional areas to build and maintain an effective internal control environment?  Would you like to have fun in a high-energy environment? This role is for you.

How You Impact Our Vision

• Develop and maintain relationships with internal and external stakeholders across multiple levels of leadership as they relate to delivering global statutory and go-to-market requirements to ensure compliance.
• In-depth knowledge of indirect tax regulations and a passion for developing and executing strategies to ensure compliance with the legal and regulatory environment.
• Own and drive global account reconciliations for indirect tax accounts, ensuring accurate and timely financial reporting. 
• Lead and manage indirect tax audits and inquiries, ensuring a smooth and efficient process while minimizing financial and reputational risk.
• Proactively identify indirect tax opportunities and analyze complex tax issues related to business expansion, systems, and controls, independently providing recommendations and solutions to mitigate risk.
• Support ERP transformation by driving the implementation of a global tax engine to support our continuing global expansion and sales tax implications.
• Develop and successfully implement global VAT/GST/Sales tax training materials, including partnering with key stakeholders to drive new processes, requirements, and policies.
• Manage and build relationships with external advisors providing global indirect tax compliance services to ensure accurate and timely filings.
• Provide guidance, coaching, and mentoring across the team
• Lead cross-functional finance projects and process improvements to increase efficiencies and scale with the business.

Basic Qualifications

• At least 6+ years of progressively more technical indirect tax experience gained in public accounting and/or Industry with a deep knowledge of US domestic indirect taxes (Sales and Use Tax, Property Tax) and broad knowledge of international indirect taxes (VAT/GST) laws and regulations.
• Demonstrated experience successfully leading finance projects and process improvements to increase efficiencies and scale of the business.
• 1+ years of demonstrated experience successfully working across time zones and with team members residing in various geographic locations

Preferred Qualifications

• Professional audit certification - Certified Public Accountant (CPA)
• Masters in Taxation or LLM 
• Prior working experience with Avalara or Vertex
• Proven experience managing and researching complex indirect tax (VAT/GST) concepts relating to the cross-border movement of SaaS with material impact on the business and other similar issues.
• Proficient Excel Skills
• Able to assist others in optimizing software tools to increase the efficiency and effectiveness of tasks and reporting.
• Self-starting personality; ability to prioritize and manage multiple responsibilities and personalities simultaneously. Strong drive and great work ethic. Get it done attitude.
• Expert  analytical skills and problem-solving abilities
• Strong organizational skills and attention to detail
• Collaborative communication style and ability to work cross-functionally with people at different organizational levels with a wide variety of backgrounds
• Strong written and oral communication skills

The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary rang