System Administrator, Senior

This position is responsible for administering and supporting Enterprise packaged solutions. From initial planning through delivery and post production support, play a key role in activities including; validation and alignment of business requirements from a technical perspective, solution installation, solution maintenance as well as operational support. Ensures the solution performs according to service level agreements and respond accordingly. Provide technical guidance regarding questions concerning product capabilities.  Maintain an understanding of Enterprise packaged software functions and capabilities with a deep, specialized knowledge of how these solutions are implemented at NJM.

This is a technical role that will participate in all phases of the software development lifecycle including analysis, design, development, testing phases and work collaboratively to implement solutions with other business applications.  To be effective in this role the candidate must understand the architecture of the solution and the infrastructure it utilizes.

Job Responsibilities:

• Support installation and maintenance of the Enterprise packaged solutions. Perform configuration management, release management, user provisioning and change management activities as required by the Enterprise packaged solutions.
• Identifies reoccurring technical issues and develop tactical and strategic plans to resolve the problems and prevent them from recurring. Provide guidance regarding troubleshooting issues with end users, technical staff and/or the vendor to arrive at prompt solutions for critical problems.
• Collaborate with other areas in IT to effectively support the Enterprise packaged solutions. (Database, Network, Storage, Security, Server) Work with project technical leads to resolve complex technical issues as well as understand the affects the introduction of new system functionality will have on the solution and take appropriate action to ensure service level agreements are met.
• Understand and work from software requirements. Translate requirements into technical designs that leverage Enterprise packaged software functionality (e.g. out-of-the-box capabilities) to address business functional needs. Collaborate with technical leads to facilitate the development of optimal technical solutions. Participate in proof of concepts, and technology evaluations.
• Demonstrates leadership through mentoring, and promoting and establishing best practices.  Consistently demonstrates a positive and supportive approach towards change; fosters change.
• Interacts with Enterprise package software vendors and user groups in order to be an influential voice in regards to advocating NJM’s position as a product stakeholder.
• Builds a deep understanding of all Enterprise packaged solutions and associated modules. Stays current with the vendor’s product technical strategy and continually assess and recommends opportunities to improve the organizations use of the solution. Perform impact analysis on Enterprise packaged software technical alerts, Upgrades, Service Packs & Hot fixes.  Create test procedures to assess impact of OS version upgrades on system performance. Develop migration procedures.

Required Skills & Qualifications:

• Maintains up to date installation and usage documentation for Enterprise packaged solutions.
• Participate in determining testing approaches, test planning, regression testing, stress testing and defect analysis.
• Provide high quality timely estimates for project tasks, activities, and deliverables.
• Monitor status and activity of the Enterprise packaged solutions. Generate and review product logs. Support/define report creation and execution. 
• Define and test Disaster Recovery procedures.
• Mentors peers and/or team members.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.