Director, Business Intelligence

 

 

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

THE ROLE:

Role Summary

The Director of Business Intelligence leads the enterprise BI strategy for 24 Hour Home Care’s Disability Services division. This role is responsible for building, scaling, and operationalizing analytics, reporting, and data governance that directly support executive, financial, operational, and workforce decision-making. Partnering closely with senior leadership, the Director translates business priorities into trusted insights, scalable dashboards, and shared performance metrics while developing a high-performing BI function.

Primary Responsibilities

• Define and execute the enterprise Business Intelligence strategy aligned to organizational goals and executive priorities

• Translate business objectives into scalable KPIs, analytics frameworks, and standardized reporting across platforms

• Oversee the design, development, and optimization of dashboards, data models, and automated reporting solutions

• Ensure data integrity, governance, and consistency across Power BI, Salesforce, and other core systems

• Serve as a strategic analytics advisor to executive and cross-functional leaders, delivering clear and actionable insights

• Identify trends, risks, and opportunities across operational, financial, workforce, and revenue data to drive performance improvement

• Lead, develop, and scale the Business Intelligence team while promoting analytics adoption and best practices across the organization

This is a hybrid position, coming into the El Segundo office 3 days per week. 

WHAT YOU BRING TO THE TABLE:

Skills

• Advanced expertise in Power BI, SQL, and data warehousing concepts

• Strong business acumen with the ability to connect data insights to strategic decisions

• Executive-level data storytelling and communication skills

• Strategic thinking with the ability to execute and operationalize analytics at scale

• Strong stakeholder partnership and cross-functional collaboration skills

• People leadership and team development capabilities

• Ability to simplify complex data into clear, actionable insights

Qualifications

• Bachelor’s degree in Analytics, Data Science, Business, Computer Science, or a related field

• 10+ years of experience in business intelligence, analytics, or data engineering

• 5+