Associate Director, Client Solutions Architect

Job Family:

Business Operations

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do:

The Director, Client Solutions Architect will be responsible for working collaboratively with the Guidehouse Managed Services (GMS) practice to, support and lead our client solution development, architecting the capture of new business.

The ideal candidate will have experience responding to business opportunities that focus on healthcare managed services. Direct experience and strong functional understanding of the healthcare revenue cycle process is necessary, including knowledge of revenue cycle services that are delivered in patient access, mid-revenue cycle, and patient financial services for both facility (hospital) and professional (physician) clients. Proficient general professional writing and collateral development skills are also needed. Through this role the candidate will help bring the product and services platform to our clients. Solutions will be developed to win new work by partnering closely with business development and operations.

Essential Job Functions

• Act in a Client Solution Architect lead role in coordinating new business opportunities with sales and growth leadership

• Facilitate and support identified new business opportunities through the sales capture process and successfully transfer new work to our implementation services and operational partners

• Collaborate with sales and/or Payor Provider teammates to support the completion of all activities related to Client Solution Development that includes helping to, scope the solution, pricing, developing collateral and managing our internal sales capture processes

• Work effectively in a matrixed organization, leading, facilitating, and program managing all efforts with aligned departments

• Collaborate with our internal team to develop solutions and client value propositions that will win the work and drive desired outcomes

• Work with Account Leadership and Sales teams to frame the cost and delivery model for a client focused solution; develop mitigations for client (and internal) workflow challenges; integrate yield opportunities into our solution; provide recommendations related to workforce configuration alternatives, -- and prepare client reach presentation materials in a thoughtful / sophisticated manner

• Represent what we can deliver and produce accurate messaging to our prospective clients and the market at large

• Partner to develop new Client Solutions, by organizing internal or partner capabilities

• Provide strategic recommendations direction regarding future product investments and solutions for GMS

Duties and Responsibilities

• Integrate the capture of new business and adhere to Guidehouse process for internal gate reviews and transition of new won work to operations

• Create collateral to win RFPs and non-structured opportunities in any and all standard Microsoft applications

• Work closely with operations, business development, contracting, pricing, advisory and all other implicated areas of Guidehouse to produce the strongest deliverables

• Keep current with the direction of GMS Operations and the needs of our customers

• Keep abreast of new and emerging technologies that will result in opportunities or threats for the company

• Assist sales and senior management in new business development that relies on emerging technologies

What You Will Need:

• Bachelor’s degree

• 8 years relevant experience within healthcare, advisory, technology or facility sectors.

What would be Nice To Have:

• Master’s degree preferred

• Experience within complex, technologically and service driven organizations 

• Developing healthcare provider revenue cycle management solutions, value propositions and business case

• Operations, technology, or administrative leadership position

• Capturing new business in healthcare or an aligned field is preferred

• Managing client solution architecture and development

• A broad understanding of the health care field and related processes is beneficial, however, similar experience in other business fields will also be considered

• Strong leadership skills within the project team and in the business community

• Ability to establish and articulate a vision, set goals, develops and executes strategies, and track and measure results

• Ability to build and motivate a team to achieve well communicated expe