We anticipate the application window for this opening will close on - 8 Dec 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 25% of travel to enhance collaboration and ensure successful completion of projects.

Careers that Change Lives

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

The Associate Technical Service Specialist provides in-house technical support, including hardware and software troubleshooting, for Medtronic Endoscopy portfolio products via Technical Support call center to assist customers and field staff. Utilize expertise to resolve patient-on-the-table issues as well as those occurring outside of surgery. Record all incoming support calls and emails into appropriate systems and perform appropriate follow-up actions. Share experience from customer interactions with other departments and act as the Voice of Customer on new product development teams.

Responsibilities may include the following and other duties may be assigned.

• Resolves technical problems that originate by telephone in a call center/help desk environment.

• Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.

• May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.

• Provides technical support to users for either PC, server or mainframe applications and hardware.

• Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.

• Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.

• Maintains a troubleshooting tracking log ensuring timely resolution of problems.

• Recommend systems modifications in order to reduce user problems.

• Participates on project and process teams to provide the business with technical and clinical insight, ensuring that Service’s interests are well represented.

• Assists with creation of Service Support Plans for new product development to increase serviceability of new and existing products/systems.

• Assists with other Educational, Service, Marketing, and Business support as needed.

• All activities must be performed in compliance with the Quality System.

• Performs duties in compliance with environmental, health, and safety related site rules, policies, or government regulations.

• Performs all other duties as assigned.

• Travel requirement: 10-20%

 

Must Have: Minimum Requirements 

• Bachelor’s degree required in Computer Science or technical related field.

Nice to Have

• Solid aptitude for using PC/Desktop support

• Prior technical service support and training experience.

• 2+ years of work experience in a clinical/technical setting

• Experience in networked computer environments and operating systems (DOS, UNIX preferred).

• Experience in conflict management.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of