OFFICE ASSOCIATE

Job Requisition ID: 54065 

Opening Date: 03/11/2026
Closing Date: 03/24/2026
​Agency: Department of Human Services
Class Title: OFFICE ASSOCIATE - 30015 
Skill Option: Keyboarding 
Bilingual Option: None
Salary: Anticipated Salary $4,004-$5,245/month ($48,048-$62,940/year)
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 2
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code: 

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This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Why Work for Illinois?

 

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family and Community Resources is seeking to hire an Office Associate to perform a variety of complex specialized clerical support duties for supervisory staff in support of the Family Community Resource Center (FCRC) daily operations. This position prepares, receives, and files documents; processes record and performs general office support functions involving FCRC processes and/or methods requiring application of agency policies and procedures; determines work methods and procedures to complete assignments; and provides information/assistance to explain/clarify rules, processes, or procedures.

Essential Functions

• Keyboards a variety of correspondence.
• Prepares and maintains complex, highly specialized records and reports. 
• Receives telephone calls, determines the nature of the calls. 
• Maintains and organizes customer/appeals files. 
• Provides clerical office support. 
• Receives and distributes mail, manual releases, and memos.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.  

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of high school.
• Requires two (2) years of office exper