Senior Finance Manager
Lloyds Banking GroupAbout the role
End Date
Monday 31 August 2026We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid WorkingJob Description Summary
Role Profile: Finance Operations Senior Manager – AP, AR & Colleague Expenses (Grade F)Exp : >16
Level: Grade F
Function: Finance – LTC Finance (AP/AR/Expenses)
Location: Hyderabad Technology Centre
Shape
About the Role
The Grade F Finance Operations Manager provides strategic, operational and leadership oversight across the Accounts Payable, Accounts Receivable and Colleague Expenses functions. This role acts as the offshore process owner, responsible for service delivery, performance management, financial control, transformation, and risk across all three domains.
You will lead a newly formed team to deliver high quality, well controlled processes, ensuring all onshore SLA/KPI commitments are met and governance reporting is accurate, insightful and timely. A core part of the role is driving technology-enabled transformation, embedding standardisation, automation, and process excellence to continually improve cost, quality and colleague experience.
This role is central to strengthening the Group’s financial operations capability and enabling a consistent, scalable and well controlled operating model.
Job Description
Key Responsibilities
1. Strategic Leadership & People Management
Provide strategic leadership across AP, AR and Colleague Expenses, ensuring each function is aligned to Lloyds Banking Group priorities.
Lead, coach, and develop offshore teams to build a high performing, engaged and capability rich workforce.
Set clear objectives, drive a strong performance culture, and ensure roles and responsibilities are well understood.
Act as escalation point for complex operational, stakeholder, or judgement based issues.
2. Ownership of Controls, Governance & Compliance
Serve as the local owner for financial controls across AP, AR and Expenses, ensuring compliance with policy, risk, SOX and audit requirements.
Oversee governance routines, operational risk management, and audit responses, ensuring issues are proactively identified and resolved.
Ensure month-end, quarter-end and year-end activities are accurate, timely and well governed.
3. Operational Excellence & SLA/KPI Accountability
Own delivery of all SLA, KPI and service outcomes, ensuring teams consistently meet and exceed contractual and internal performance targets.
Drive operational discipline across invoice processing, payments, collections, query management, expense claims and reconciliations.
Oversee the quality, accuracy, and timeliness of reporting packs (SLA reports, dashboards, control attestation, aged positions, escalations).
4. Stakeholder & Relationship Management
Build strong partnerships with Procurement, Finance Business Partners, Business Units, Technology, and third-party suppliers.
Lead regular performance reviews with onshore service recipients.
Communicate performance trends, risks, improvement actions, and transformation progress to senior leadership.
5. Transformation, Technology & Process Improvement
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