Customer Account Manager - EMEA & FR

<h3>Company Description</h3><p><strong>What if companies had truly informed, engaged, and influential employees? </strong></p><p>This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for <a href="https://www.sociabble.com/uses-cases/for-employee-communication/">Internal Communication</a>, <a href="https://www.sociabble.com/uses-cases/for-employee-advocacy/">Employee Advocacy</a>, and <a href="https://www.sociabble.com/uses-cases/for-employee-engagement/">Employee Engagement</a>. </p><p>11 years later, Sociabble is used in more than 180 countries, by companies such as <a href="https://www.sociabble.com/case-studies/">Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.</a>  </p><p>International since day 1, the company has offices in <a href="https://www.sociabble.com/company/about-us/">Paris, Lyon, Boston and Mumbai.</a> </p><p>Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.  <br/>  <br/> Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring. </p><p>It is in the Customer Success team that a permanent position is vacant:  </p><h3>Job Description</h3><p><strong>✨ Customer Account Manager </strong></p><p>As a Customer Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in France and EMEA. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions. </p><p>You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT…) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams. </p><p>Your role is structured around four strategic pillars: </p><p> </p><p><strong>🤝 Account management </strong></p><ul><li><p>Responsible for growing financial revenue by securing renewals and identifying growth opportunities </p></li></ul><ul><li><p>Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset </p></li></ul><ul><li><p>Manage the entire sales cycle, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals </p></li></ul><p> </p><p><strong>🤝 Strategic advisory </strong></p><ul><li><p>Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR…), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy </p></li></ul><ul><li><p>Define the Success Plan alongside the DPM and ensure its alignment with the client’s strategic goals </p></li></ul><ul><li><p>Lead regular check-ins and steering committees, bringing together the client’s project team and executive stakeholders </p></li></ul><p> </p><p><strong>🚀 Driving Sociabble deployment &amp; adoption </strong></p><ul><li><p>Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment) </p></li></ul><ul><li><p>Ensure that project actions executed with the DPM align with the client’s long-term strategic needs </p></li></ul><ul><li><p>Relay client feedback to the Product teams to contribute to platform improvements </p></li></ul><ul><li><p>Proactively suggest internal process enhancements to optimize the customer experience </p></li></ul><p> </p><p><strong>🏆 Inspire, manage &amp; share knowledge </strong></p><ul><li><p>As the manager of the DPM, ensure a clear division of responsibilities and create an efficient, dynamic working environment </p></li></ul><ul><li><p>Embody Sociabble’s values, fostering a culture of excellence and collaboration among colleagues and clients </p></li></ul><h3>Qualifications</h3><p><strong>📌 Qualifications </strong></p><p><strong>🎯 The ideal Candidate </strong></p><p><em><strong>✅ Education &amp; experience </strong></em></p><ul><li><p>University degree in commercial, digital, or engineering fields </p></li></ul><ul><li><p>4+ years of hands-on experience as an Account Manager with project management exposure </p></li></ul><ul><li><p>3+ years of experience handling international EMEA clients </p></li></ul><p><em><strong>✅ Sales &amp; account management expertise <