Customer Success Executive

<p dir="ltr"><strong>About</strong> <strong>Us</strong></p><p dir="ltr">HiJiffy is a leading B2B SaaS company providing innovative tech solutions for the hospitality industry. Our platform helps hotels improve guest communication, drive bookings, and elevate customer satisfaction. We are looking for a passionate <strong>Customer Success Executive</strong> to join our dynamic Customer Success team and ensure the success of our clients.</p><p><br/><br/></p><p dir="ltr"><strong>Role Overview</strong></p><p><br/><br/></p><p dir="ltr">As a <strong>Customer Success Executive</strong>, you will play a key role in building and maintaining strong relationships with our clients, ensuring they achieve their goals using HiJiffy’s solutions. You’ll serve as their trusted advisor, helping them unlock the full potential of our technology and ensuring an exceptional customer experience.</p><p><br/><br/></p><p dir="ltr"><strong>Key Responsibilities</strong></p><p><br/></p><ul> <li dir="ltr"><p dir="ltr"><strong>Client Relationship Management:</strong> Serve as the primary point of contact for clients, fostering long-term partnerships.</p></li> <li dir="ltr"><p dir="ltr"><strong>Proactive Engagement</strong>: Regularly check in with clients to review performance, offer strategic advice, and identify areas for improvement.</p></li> <li dir="ltr"><p dir="ltr"><strong>Problem Solving</strong>: Handle client inquiries, resolve issues efficiently, and collaborate with technical teams to ensure prompt resolutions.</p></li> <li dir="ltr"><p dir="ltr"><strong>Upselling &amp; Renewals:</strong> Identify upselling opportunities and guide clients towards contract renewals by showcasing the value of our solutions.</p></li> <li dir="ltr"><p dir="ltr"><strong>Feedback Loop</strong>: Act as the voice of the customer, relaying insights to our product and development teams to help shape future updates.</p></li> </ul><p><br/><br/></p><p dir="ltr"><strong>Qualifications:</strong></p><p><br/></p><ul> <li dir="ltr"><p dir="ltr">Fluent in <strong>English, Spanish, </strong>and<strong> Portuguese</strong> (both written and spoken). Additional languages are a plus.</p></li> <li dir="ltr"><p dir="ltr"><strong>+2 years</strong> of proven <strong>experience</strong> in Customer Success, Account Management, or Client-Facing Roles.</p></li> <li dir="ltr"><p dir="ltr">A background in the <strong>hospitality</strong> <strong>industry</strong> is highly preferred.</p></li> <li dir="ltr"><p dir="ltr">Strong interpersonal and communication skills, with a customer-focused mindset.</p></li> <li dir="ltr"><p dir="ltr">Ability to manage multiple accounts while paying close attention to detail.</p></li> <li dir="ltr"><p dir="ltr">Familiarity with <strong>SaaS</strong> platforms.</p></li> </ul><p><br/><br/></p><p dir="ltr"></p><p dir="ltr"><strong>Benefits:</strong></p><p><br/></p><ul> <li dir="ltr"><p dir="ltr">Flexible working hours</p></li> <li dir="ltr"><p dir="ltr">Friday Afternoons Off</p></li> <li dir="ltr"><p dir="ltr">HiJiffy Perks (wellness, WFH equipment, transportation, etc.)</p></li> <li dir="ltr"><p dir="ltr">Competitive salary &amp; performance-based incentives</p></li> <li dir="ltr"><p dir="ltr">Training programs for career development</p></li> <li dir="ltr"><p dir="ltr">Remote-first environment - role-based in Portugal due to occasional travelling for team events (quarterly off-sites)</p></li> </ul>