Senior Travel Program Manager

Our Microsoft Travel Team resides with our Enterprise Programs team within Microsoft Procurement. The Global Travel Program Manager will hold a key leadership position on this team.  Our Microsoft Corporate Travel Program supports over 180,000 employees, over 300k trips a year across 119 countries and is a recognized and respected program across the travel industry.  At the core to the program is employee security and safety.  

The Senior Travel Program Manager will report to the Microsoft Travel and Payments Program Leader and will partner closely across Microsoft Procurement and key stakeholders across the company. You will be on a team that drives operational excellence end to end across Microsoft Travel program, shaping, simplifying, innovating and creating value across Microsoft and our employee base.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centred on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.  

Responsibilities

In this role we are looking for the Senior Travel Program Manager to have the following responsibilities and bring the following skills: 

• Experience in managing financial data, planning and reporting for a global corporate travel program. 
• Experience in developing data-driven strategies to right size travel operations. 
• Experience developing and managing relationships with travel partners including Travel Management Companies (TMCs), airlines, hotels and rental car providers. 
• Vision to grow and improve Microsoft travel service operations with a plan to achieve. 
• Desire and proven capability to collaborate across business groups and geographies to identify and achieve operational goals with a systems and growth mindset to potentially competing priorities. 
• Clear, concise and empathetic  communication styles. A key attribute will be the ability to work across multiple disciplines and global cultures. 
• Ability to manage communications across the entire spectrum from Executives to the broad employee population.  
• Travel Vendor Management: Establish and maintain relationships with key travel suppliers and solution providers across Air, Hotel, Car Rental and others. Drive delivery excellence through effective, right sized governance.  
• Contract Negotiation: Partner across Procurement to negotiate contracts with travel suppliers to ensure cost-effective and efficient travel solutions. 
• Travel Policy Development: Develop, draft and implement travel policies to support the MS Travel program. 
• Travel Data Analysis and budgets: Analyse travel metrics, spend, budgets, savings, and program utilisation to optimise travel strategies and program operations. 
• Innovation and Strategy Development: Partner across the broader travel team and partner organisations on program innovation including, but not limited to AI.  
• Continuous Improvement and Quality Management: Develop and execute improvement strategies, optimizing the performance of the program.
• Delivery Plan: Develop and implement  strategy with employees, super users, and other stakeholders to ensure smooth travel operations. 
• Problem-Solving: Manage travel-related issues and escalations calmly and effectively. 
• Compliance: Ensure all travel arrangements comply with company policies and relevant regulations.  

Other

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