General Manager (54170)

JOB TITLE: General Manager 

REPORTS TO: Regional Property Manager 

DIRECT REPORTS: Yes 

Who We Are 

B.HOM Student Living is a division of BH Management Services (BH), one of the nation's largest multifamily owners and operators. Established in 2020 to deliver specialized management services for student housing, B.HOM manages 30,000+ beds at 34 schools across the United States.   

Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, the team at BH and B.HOM strive to create a smarter way to live, invest, manage, and grow.    

We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of how far we’ve come and are ready to tackle what’s next. Come join us!  

Role Overview 

As the General Manager, you’ll have a big mission. If you choose to accept it, your mission will be full responsibility for the overall operations and profit and loss of the assigned property, including effective execution of all phases of staffing and administration of the day-to-day business functions; accounting, marketing and leasing, maintenance, capital improvements, resident services, and other related projects as required. Achieves high productivity through reliable and punctual attendance. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. You also understand the value of taking a moment to express gratitude to the village that helped to make it happen. As you can likely tell, 'how' things are done matters just as much as ‘what’ is done here at B.HOM! 

Key Responsibilities 

• Hire, train, supervise mentor and coach all property team members for success; training and development of all team members; manage team scheduling and proactively address performance and/or attendance challenges; ensuring all operational standards and procedures for the property are implemented, monitored and maintained   

• Work with members of the management team to maintain leasing and marketing activities and programs; maintain sales and service standards; participate in sales calls, tours and presentations as needed 

• Provide guidance and direction related to student behavioral issues; mediate roommate conflicts and respond to resident complaints; implement and maintain resident handbook; address lease violations through the established company processes and procedures  

• Physically inspect units, common areas and related community areas to ensure property standards are met and maintained; track maintenance requests and follow up on timely completion; coordinate turn to ensure units are available for scheduled move-ins  

• Maintain budgeted marketing and leasing plans and other aspects of running the property including but not limited to: managing all costs and expenses of all departments in order to maximize NOI, ensuring all financial controls are followed in accordance with company policies and procedures, monitor resident accounts to endure accuracy and timeliness of charges and collections, and recommend and implement appropriate correct actions concerning internal controls, presentation and organization.  

• Develop relationships with campus departments and organizations and corresponding key representatives to target student services and marketing opportunities; oversee and participate in outreach marketing efforts within local community; develop and oversee Resident Life program and related marketing opportunities, efforts and program budget; supervise and manage spending for Community Ambassador organized events   

• Other duties as assigne