Senior User Researcher (Asset Management)

Working Location: MASSACHUSETTS, WESTBOROUGH 

Workplace Flexibility: Field

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

 

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

 

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

 

We deliver on our purpose and our core values by staying True to Life.

Job Description

Olympus develops analytical devices which can use a network connection to share data with internet based cloud services. We are looking for a developer who will help to implement functionality on both the device and cloud sides of this interface. To add features for our factory service and field customers on both the device and cloud UI's.

Job Duties

• Lead and conduct user research, usability testing, and other forms of customer feedback to improve products and services for the Product team.
• Create research plans, conduct research activities, analyze and synthesize findings, author research reports, and present findings.
• Conduct competitive analysis, to understand the product landscape and baseline functionality.
• Create service blueprints, journey maps, and user flow diagrams to depict the experience of a user.
• Create and maintain user personas.
• Lead multiple research projects across different products.
• Engage with cross-functional counterparts to understand the research needs and inform where research can elevate and unblock processes.
• Provide mentorship, coaching, and direction/feedback around UX research and usability testing to the broader design and product management teams.
• Manage and actively recruit participants for research studies.
• Establish and maintain key relationships with research partners at medical facilities.
• Work cross-functionally across the Digital Health unit, as well as the broader Olympus organization to foster and maintain key relationships with Olympus colleagues.
• Stay current on best practice research techniques and incorporate these practices where applicable.

Job Qualifications

Required:

 

• Bachelor's Degree in Anthropology, Psychology, Human-Computer Interaction, Human Factors, or User Experience (or equivalent work experience in a related field) • Master's or PhD in Anthropology, Psychology, Human-Computer Interaction, Human Factors, or User Experience (or equivalent work experience in a related field).
• Minimum of 6 years of experience in UX Research.
• Minimum of 5 years of experience conduct research and testing of web applications.
• Minimum of 5 years working as part of a product team in an agile environment.
• Availability to attend meeting with team members spread out around the globe.
• Other Considerations (travel/hours availability, etc.): Travel required (US and International).

 

Preferred:

• Expertise utilizing various user research methods (e.g. user interviews, usability testing, ethnography, contextual inquiry, surveys, etc.).
• Experience leading both discovery and evaluative research efforts and integrating user research insights into product roadmaps, strategy, and designs.
• Strong knowledge of both quantitative and qualitative research methods.
• Effective communication and collaboration skills; the ability to present complex concepts clearly and persuasively to different audiences and varying levels of the organization.
• Comfortable in a highly technical environment; ability to engage with quantitative stakeholders and understand quantitative findings and materials.
• Excellent presentation skills.
• Ability to work with a low-ego, highly collaborative, cross-functional team.
• Experience working in a fast-paced, dynamic environment.
• Medical technology, healthcare, or reporting software experience preferred, although not required.

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive Medical, Dental, Visions coverage effective on start date
• 24/7 Employee Assistance Program
• Free virtual live and on-demand wellness classes
• Work-life balance supportive culture with hybrid and remote roles
• 12 Paid Holidays
• Educational Assistance
• Parental Leave and Adoption Assistance
• Volunteering and charitable donation match programs
• Diversity & Inclusion Programs including Colleague Affinity Networks
• On-Site Child Daycar