Manager, Field Solutions Engineering

WHAT IS BOX?

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our cstomers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU

The Solutions Engineering Team at Box includes solutions engineers, value engineering, platform solution engineering, enterprise architects, and demo engineering. As Solutions Engineering Manager, you mentor, lead and strengthen a team of sales engineers in your region. You partner closely with the area Sales Directors to strategize on accounts, brainstorm creative solutions and help architect a long-term vision for our customers. You are a critical liaison between our customers, our partners and our Product and Engineering teams - providing critical feedback and working on internal projects to deepen our competitive advantage. You are a former (or current) top performer with a consistent track record of mentoring and growing talent in solutions engineering.  

This East Manager role will lead a team in the Northeast US and work with our Mid-Market and Enterprise accounts to retain and expand their Box footprint. 

WHAT YOU’LL DO

• Recruit, mentor, and develop the enterprise solutions engineering team 

• Refine and scale the core solutions engineering processes such as discovery, ideation, technical qualification and proof-of-concept

• Work with solution engineers to design, create and present business solutions to prospective clients

• Manage and drive the technical win to reach the team target

• Participate in the execution of team and cross-functional initiatives set by senior leadership

• Influence strategic account plans for larger clients

• Provide advice and response strategy for RFPs; present recommendations and associated benefits 

• Promote products and Box solutions at regional conferences, forums, and seminars

• Participate in regional industry events/organizations to share your point of view

• Collaborate with internal cross functional teams to ensure customer satisfaction and long-term success 

• Provide critical feedback to product and engineering teams

• Travel up to 40% to engage with customers and work with team-members

WHO YOU ARE

• 4-year degree or equivalent work experience required

• Natural curiosity, and desire to solve problems

• 5+ years of experience in solutions engineering or solution consulting; prior experience in managing a solutions engineering team is desired

• Demonstrated success working with Fortune 1000 customers

• Stellar interpersonal and customer relationship skills

• Extraordinary presentation skills, with the ability to establish trust across a range of technical and non-technical audiences

• Ability to influence technical decision makers and executives

• Ability to work as part of a team - hungry, humble, and smart

• History of overachievement of quota in previous roles

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusio