Customer Success Engineer

Are you technically skilled in the world of network security and driven to foster trusted technical partnerships with your peers? This opening for a Open Systems Customer Success Engineer US is for you!

Customer Success Engineer (US Based)

We are currently looking for a Customer Success Engineer based in the US to help drive our customers' technical success during on-boarding & implementation, as well as long-term support.

 

Your Mission

As a Customer Success Engineer you will work in teams together with national and international organizations to design, install and operate globally deployed network security solutions. Specifically, you will analyze the needs of customers and advise, design and deploy solutions in close cooperation with the organization. This position will give you responsibility for customer projects right from the concept phase and all the way through to production deployment and operations. In addition, your task will be to interface between development and sales acting as the technical voice of your customers.

 

Your technical mindset combined with a customer-first consulting approach will help you thrive. Ideally, you have experience either directly in Technical Customer Success Engineering, professional services, solution architecture, and technical consulting.

Your responsibilities:

• Learn Open Systems service portfolio and configuration management
• Engage with customers' technical staff to identify requirements
• Recommend best-practice approaches and design solutions
• Set up and deploy Open Systems services in coordination with the customer
• On-board new customers
• Provide first-class technical support for customer requests
• Interface between development and sales
• Engage in the Mission Control organization to ensure steady operations of our entire customer base

Your Qualifications:

• Knowledge of Unix and Linux operating systems
• Understanding of networking in general and the major internet protocols (TCP/IP, HTTP, SSL, SMTP, SSH, DNS, BGP, OSPF)
• Knowledge of network security concepts and practices. Core technologies: firewalls, secure web gateways, cloud access security brokers (CASB), VPN networks, IDS and IPS, email security, zero trust network access (ZTNA), and traditional remote access
• Experience in the design and implementation of global WAN and hub network topologies (SD-WAN)
• Highly motivated to learn new skills in training programs offered by internal domain experts and team colleagues
• Self-motivated, proactive team player
• Strong communication and interpersonal skills
• Bachelor's Degree or higher in Computer Science or a related field or extensive experience in the field of networking and cyber security

What We Offer

 At Open Systems we are committed to delivering great experiences to both our customers and our employees. Joining our team means becoming part of a forward-thinking company that values innovation, teamwork, and continuous improvement. We offer:

• A collaborative and supportive work environment
• Competitive compensation and benefits
• Opportunities for career growth and professional development
• Flexibility to work remotely

 

This is a Remote position and can be located anywhere in the United States. Business travel expected up to 20%.

 

Come as you are! We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Open Systems welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status.

About Open Systems:

Backed by the Service Experience Promise, Open Systems simply and cost-effectively connects and secures hybrid environments and thus ensures your organization can meet business objectives. Open Systems uniquely focuses on a superior user experience when helping organizations reduce risk, improve efficiency, and accelerate innovation. The Open Systems SASE Experience delivers on the promise of ZTNA with a comprehensive, unified and easy-to-implement and use SASE platform that combines SD-WAN and