Customer Support Associate

Job Description

For over 130 years, we have pioneered groundbreaking science.  Today, we are driven by continuous innovation to develop breakthrough medicines, vaccines and technology.  Rooted in direct experience on the farm and in the clinic, we work hand in hand with our customers every step of the way.

Our singular focus is to empower those who care for animals, helping them manage their vital responsibility with confidence.  Because when it comes to animal health, no one sees it like we do.

We are seeking a highly detail-oriented and proactive Customer Service & Order Management Associate to support both internal teams and external customers. This role is heavily focused on order entry, data accuracy, and operational support, while also maintaining a high level of customer interaction.

The ideal candidate thrives in a fast-paced environment, brings strong organizational skills, and leverages technology—including Excel and AI tools—to drive efficiency and accuracy.

Key Responsibilities:

• Accurately process high-volume order entry across systems with a strong focus on data integrity and timeliness
• Review, validate, and maintain order data to ensure accuracy and completeness
• Serve as a primary point of contact for customer inquiries via phone and email, delivering prompt and professional service
• Proactively identify and resolve order discrepancies, delays, or customer concerns
• Partner closely with team to support order management, customer follow-ups, and account needs
• Track and communicate order status, shipment updates, and issue resolution to customers and internal stakeholders
• Utilize spreadsheets, reporting tools, and dashboards to monitor order activity and performance metrics
• Continuously look for opportunities to improve processes, increase efficiency, and enhance the customer experience
• Leverage AI tools (e.g., Copilot, ChatGPT) to streamline workflows, communications, and data tasks

Qualifications & Skills:

• Strong attention to detail with a high level of accuracy in data entry and order processing
• Excellent written and verbal communication skills
• Customer-first mindset with a proven ability to build relationships and resolve issues
• Ability to manage multiple priorities and stay organized in a fast-paced environment
• Self-starter who can work independently with minimal supervision
• Proficiency in Microsoft Office, particularly:
  • Excel (intermediate to advanced preferred)
  • Outlook and general PC skills
• Experience or familiarity with:
  • E-commerce or order management systems (highly preferred)
  • Power BI or reporting tools (preferred)
  • AI productivity tools (Copilot, ChatGPT) strongly preferred

Required Education & Experience:

• High School Diploma or equivalent required
• 2+ years of customer service, order entry, or data entry experience
• Experience in a high-volume, transactional environment is a plus

What Success Looks Like:

• High accuracy and efficiency in order entry and data management
• Positive customer feedback and strong issue resolution outcomes
• Strong collaboration with sales and cross-functional teams
• Continuous process improvement and effective use of technology tools

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