Housekeeping Supervisor

POSITION SUMMARY:

Aids in the housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

ESSENTIAL FUNCTIONS:

• Establish standards and procedures for work of housekeeping staff
• Assists in the planning of planning of  work schedules to ensure adequate service
• Inspects and evaluate physical condition of establishment
• Assists with recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space
• Other duties as assigned

Supervisory Responsibilities:                                                  

• Manages five subordinate supervisors who supervise a total of 60 employees in the Housekeeping and Laundry Departments
• Responsible for the overall direction, coordination, and evaluation of these units
• Directly supervises one non-supervisory employee
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Expected Contributions:

• Ensures Big Cedar Culture continues to evolve and is sustained at a high level.  Maintains Big Cedar service delivery at best-in-class and a subject of benchmarking
• Coach Housekeeping leaders to practice leadership that drives Big Cedar culture and business objectives
• Create and execute on plans to increase efficiencies and service levels in Housekeeping
• Maintain high morale in the Housekeeping team
• Ensure that the Housekeeping Department functions efficiently
• Ensure that all rooms meet or exceed Big Cedar standards
• In partnership with Housekeeping leadership, create and manage a training program that prepares new Associates to clean rooms in accordance with Big Cedar standards, increase productivity and reduce turnover

EXPERIENCE/QUALIFICATIONS:

• Or one to two years related experience and/or training
• Or equivalent combination of education and experience
• Must have supervisory experience in the hospitality housekeeping field

Requirements:

• Possess a valid Missouri “E” or Arkansas “P” driver’s license
• Clean and safe driving record
• Extensive understanding of Housekeeping duties

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/

or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Change Management - Communicates