Director of Sales - Franchised

Additional Information: This hotel is owned and operated by an independent franchisee, Tanis Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB OVERVIEW:
Responsible for coordinating and managing of all functions in the Sales & Marketing department, in accordance with hotel standards. Coordinate and manage all Sales & Marketing activities as directed by his manager in regards to marketing, advertising, promotion, account management/generation, sales process, networking, and yield revenue management.

REPORTS TO:    General Manager/VP

SUPERVISES:

KEY RELATIONSHIPS:
Internal:    Sales staff, General Manager/VP, Executive Committee Members,   Reservations, Front Desk Clerks, Conference & Banquet Manager,

External:    Hotel guests/visitors, hotel clients, corporate, business associate, visitors bearue and social contacts

QUALIFICATIONS

Essential:
1.    College degree.
2.    Experience as Sales Executive.
3.    Computer literate.
4.    Knowledge of budget preparation and cost controls
5.    Compute accurate mathematical calculations.
6.    Fluency in English both verbally and non-verbally.
7.    Ability to:
•    Perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations.
•    Enforce hotel's standards, policies and procedures with hotel staff.
•    Prioritize and organize.
•    Be a clear thinker, remaining calm and resolving problems using good judgement.
•    Follow directions thoroughly.
•   ��Understand guest’s service needs.
•    Work cohesively with co-workers as part of a team.
•    Work without direct supervision.
•    Maintain confidentiality of guest information and pertinent hotel data.
•    
Desirable:
1.    Fluency in a foreign language,
2.    Previous experience in Sales and Marketing

ESSENTIAL JOB FUNCTIONS

1.    Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2.    Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
3.    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4.    Maintain positive guest relations at all times.
5.    Resolve guest complaints, ensuring guest satisfaction.
6.    Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
7.    Maintain complete knowledge at all times of all:
a.    Hotel features/services, hours of operation.
b.    Daily house count and expected arrivals/departures.
c.    Scheduled in-house group activities, locations and times.
8.    Access all functions of computer system.
9.    Answer department telephone.
10.    Check daily email and faxes for reservations and enquiries and respond promptly and keep track record for follow up.
11.    Work closely with the Visitors Bureau in both Erie & Crawford Counties to ensure their regular awareness of our product and packages and by turn listed in their websites. 
12.    Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
13.    Prepare weekly plan and sales calls program. Able to adjust the plan throughout the week to meet the business demands and needs.
14.    Ensure that the sales calls reports to be done for every sales call, bearing all information related to the call. 
15.    Coordinate all conference and banquet request with the Food & Beverage management to ensure proper quotation, and responsible of coordinating the event requirement and function.
16.    Attend all Sales Blitz planned by management or recommended by Visitors Bureau to be executed out of town.
17.    Attend daily briefing with management and review all plans & information pertinent to the day's business.
18.    Attend Trade Fairs out of Town when needed to sell the product.
19.    Constantly build up market knowledge and awareness of the activities that the hotel could participate in and create necessary packages and promotions.
20.    Build track record of all advertisements taking place to ensure effectiveness of the media used.
21.    Maintain the current packages designed and work closely with the management to create further packages suits the hotel and town activities and attractions.
22.    Focus on results and feed