Case Worker - Veteran Support Team

Number of Positions Available:

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

Position Title: Case Manager  – Veteran Support Team - Townsville 

Classification: SCHADS Award – Social and Community Services Level 4 
Location: Aitkenvale, Townsville 
Status: Full-Time, Permanent  

Why this role matters  

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the Role 

This role provides case management to veterans and their families within a community setting, helping them secure stable housing, enhance social inclusion, and maintain long-term housing stability. 

Support is delivered through person-led, trauma-informed, and strengths-based practices, with a focus on resilience and collaboration within a multidisciplinary team to ensure service delivery reflects the vision, mission, and values of The Salvation Army. 

How You Will Make an Impact 

• Build and maintain respectful relationships that promote choice, empowerment, and active participation for individuals accessing the service. 

• Deliver case management support in line with The Salvation Army’s Model of Care and best-practice principles. 

• Conduct comprehensive assessments of needs, risks, and vulnerabilities. 

• Provide flexible and responsive case management that adapts to changing circumstances, barriers, and goals related to housing and wellbeing. 

• Undertake ongoing assessments from intake through to exit to ensure evolving needs and vulnerabilities are effectively addressed. 

What You Will Bring 

• Qualifications: Degree in Social Work, Welfare, Community Development, or a related field (preferred); or extensive sector experience and skills gained through prior roles, service, and professional development. 

• Experience: Proven experience within the social services sector, ideally within Homelessness and/or Veteran Support Services. 

• QLD Working with Children Check (Blue Card) – required as the site provides overnight accommodation for young people and/or in-home family support 

• Current Driver’s Licence 

• Completion of all mandatory training modules 

What we offer 

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 

• Generous Paid P