Case Manager - The Layover

Role: Case Manager
Reports to: Program Manager
Program: 2301-Project HomeKey
Department: Permanent Housing
Location: The Layover (Formerly Super 8/LAX) - 9250 Airport Boulevard, Los Angeles, CA 90045
Setting: 100% Onsite
Schedule: Sunday-Thursday 8:00am-4:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1

Summary:
The Case Manager provides housing-focused, trauma-informed supportive services to participants experiencing homelessness within the Project Homekey Interim Housing program. The primary goal of this role is to support participants in becoming document-ready and successfully transitioning to permanent housing as quickly as possible through coordinated case management, problem-solving, and resource linkage.

Essential Duties and Responsibilities:
• Provide participant-centered case management using Housing First, harm reduction, and trauma-informed care approaches.
• Conduct initial and ongoing needs assessments to identify barriers to housing stability.
• Develop and monitor individualized housing and service plans.
• Meet with assigned participants at least monthly, or more frequently based on need.
• Support participants in becoming document ready for housing placement.
• Track participant progress toward permanent housing outcomes.
• Assist participants with obtaining vital documents
• Help complete applications and accompany participants to appointments when needed.
• Participate in resource coordination and case conferencing meetings.
• Collaborate with CES partners and community providers to facilitate housing placements.
• Continue problem-solving conversations throughout enrollment to identify diversion or housing opportunities.
• Enter timely, accurate, and objective case notes in HMIS.
• Complete program enrollments, updates, and exits within one business day of service changes.
• Maintain complete and compliant participant files.
• Document all engagement efforts and participant responses.
• Connect participants to mainstream benefits (DPSS, CBEST, DMH, SAPC, etc.).
• Link participants to employment and workforce programs.
• Provide crisis intervention and conflict de-escalation support as needed.
• Support harm reduction practices and overdose prevention awareness.
• Attend required staff meetings, trainings, and case conferences.
• Maintain appropriate releases of information for coordination of care.
• Support a safe, low-barrier, and participant-centered program environment.
• Maintain recommended caseload ratio of approximately 1:25 participants (or as assigned).
• Demonstrate consistent progress of participants toward permanent housing.
• Ensure timely and compliant HMIS documentation.
• Uphold Housing First and trauma-informed service delivery.
• Facilitate intakes for individuals who are referred into interim housing
• Create a supportive environment and ensure clients’ progress, utilizing a strengths-based approach
• Facilitate wellness, enrichment, and life skills groups
• Staff must transport client in personal vehicle
• Other duties as assigned

Qualifications:
• High School Diploma or GED or Equivalent
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Experience working with participants with mental illness, chronic health issues, and substance abuse disorders
• Willingness to work in a high tolerance Harm Reduction model with clients who have multiple barriers
• Experience with Outreach and engagement, crisis intervention, suicide assessment/prevention, affordable housing, housing rights etc.
• Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances
• Detail oriented with excellent time management skills
• Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
• Strong verbal and written communication skills including knowledge of Microsoft Suite (Word, Excel, Outlook etc), required
• Passion for working with the population served
• Ability to work as part of an interdisciplinary team

Preferred Qualifications
• Bachelor’s degree; or a minimum two (2) years’ experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Minimum of one (1) year experience in case management preferred
• Knowledge of Housing First, harm reduction, and trauma-informe