Residential Case Manager - 890 Residential Services

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits and perks:
• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.


JOB SUMMARY
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Men’s Residential and Detox or 890 Residential Services is a program of HealthRIGHT 360 that serves male-identifying clients. This program has approximately 105 beds and provides residential treatment for substance use disorder (SUD) for up to 90 days. Clients are supported by a team of behavioral health professionals who provide counseling and education for substance abuse disorders, life skills, as well as individual and group therapy.

The Residential Case Manager is a vital member of the treatment team, responsible for ensuring seamless service coordination for clients receiving substance use disorder (SUD) treatment within HealthRIGHT 360’s residential programs under the Drug Medi-Cal Organized Delivery System (DMC-ODS) in San Francisco. This role focuses on care coordination, referral and linkage, transition planning, medication management support, and interdisciplinary collaboration to support clients’ recovery and successful reintegration into the community.

KEY RESPONSIBILITIES
Care Coordination & Client Advocacy
• Conduct comprehensive assessment of case management needs and utilize information in the clients’ American Society of Addiction Medicine (ASAM) Assessment to determine and provide appropriate care coordination services.
• Support clients in obtaining and maintaining benefits including Medi-Cal.
• Develop individualized care coordination goals for clients’ treatment plans that align with clients’ needs, preferences, and recovery goals, ensuring integration with co-occurring mental health and medical services when applicable.
• Monitor and track clients’ progress toward care coordination goals, making adjustments to care plans based on evolving needs and treatment responses.
• Collaborate with the clients’ treatment team to ensure appropriate use of case management business passes that do not interfere with clients meeting daily treatment requirements.
• Serve as the primary point of contact relating to care coordination needs for clients, their families (when appropriate), and internal and external service providers to ensure a holistic, client-centered approach to care. Completes all Releases of Information.
Referral & Linkage to Support Services
• Facilitate linkage to internal and external community resources, social services, medical care, mental health care, and housing to support clients in accessing and utilizing services to meet their care coordination goals and support long-term recovery.
• Facilitate linkage to lower or higher levels of care when clinically indicated.
• Coordinate warm handoffs to outpatient treatment providers, mental health professionals, and other community-based resources to provide a supported transition out of residential care and into lower level of care.
• Advocate for clients’ rights and access to necessary services, ensuring that cultural and linguistic needs are met.
Transition Planning & Abstinence Prot