Case Manager Community Respite (La Crosse)

BASIC PURPOSE: Carries out the services of a Case Manager by assisting clients in developing and achieving goals and desired outcomes.

This position typically starts at the mid wage range which can vary based on education and experience.

All duties at FCC are to be carried out in a manner consistent with the agency’s Mission, Vision and Values. All staff are expected to act as representatives of FCC and promote and maintain a positive image. All staff are expected to adhere to all laws of client rights, confidentiality, and privacy as governed by HIPAA, licensing and accreditation standards and FCC policies. All staff must maintain sensitivity to the service population’s cultural and socioeconomic characteristics.  All staff must maintain regular communication with their supervisor and ensure s/he is properly informed. The statements below describe the general nature of work being performed in this job. They are not intended to be an exhaustive list of all duties and additional responsibilities may be assigned, and required, or certain responsibilities eliminated by management.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Engages clients and establishes trusting, collaborative relationships. Provides individualized supports to assist clients in obtaining their goals
2. Provides outreach services as necessary to clients when they appear to disengage from the service. Uses a variety of methods to provide outreach.
3. Attends and participates in all required staff meetings and communicates individually with team members between meetings in order to coordinate needed services
4. Completes all required reports and billing in a timely and accurate fashion
5. Works effectively and non-defensively with a variety of personalities, is aware of and sensitive to the cultural diversity of clients, co-workers, and other persons in the performance of job duties

ESSENTIAL KNOWLEDGE, SKILLS & ENVIRONMENT:

Education, Training & Work Experience: Depending on program, may require bachelor’s degree in psychology, social work, rehabilitation counseling or related field is required. Some positions may require a valid social work license.

Specialized Knowledge & Skills: Familiar with the human service delivery system, recovery principles, and appropriate ethics and boundaries.

Equipment & Applications: Ability to use Microsoft Office programs, e-mail, scanner, and FAX machine, as well as enterprise software

Work Environment & Physical Demands: Indoor office environment, as well as work in the community setting or in client’s homes. Local travel will be required. Additional physical demands could include occasional lifting, bending, twisting, or reaching.

Benefits at FCC:

• Paid time off through accrued vacation and sick time & 9 recognized holidays – plus an additional floating holiday! 
• Customize your insurance needs - medical, vision, and dental options to fit your family.
• Health Savings Account - FCC makes monthly contributions!
• Life insurance covered 100% by FCC.
• Short term & long-term disability, voluntary life, accident, cancer and critical illness insurance available.
• 401(k) Savings Plan - FCC will match up to 3% of the employee’s contribution (a 50% match on the first 6%).
• Business Casual dress code policy – dress appropriately per your schedule. 
• Our Clients – the biggest benefit of all is that you are making a difference by supporting members in your local community!