Capacity Manager

DNV Business Assurance is seeking a Capacity Manger. The Capacity Manager ensures that the Certification Body has adequate auditor resources, technical competencies, and operational capacity to deliver certification services effectively and in compliance with accreditation requirements. This role involves strategic planning, resource allocation, and performance monitoring to maintain service quality and meet client expectations. 

This role is remote based in the United States. 

What You’ll Do

1. Capacity Planning & Resource Management 

• Develop and maintain a robust capacity plan for auditor resources across all certification schemes (MSC, ICT, Food & Beverage, Aerospace and Automotive). 
• Forecast workload based on historical trends, client demand, and strategic initiatives. 
• Coordinate recruitment, onboarding, and qualification approvals for auditors and subcontractors. 
• Optimize utilization of Auditors in Training (AIT), full-time employees and subcontract auditors to meet delivery targets. 

2. Competence & Compliance Oversight 

• Ensure auditors meet competence requirements as per ISO/IEC 17021 and scheme-specific standards. 
• Support accreditation body audits and maintain compliance with regulatory requirements. 
• Collaborate with Staffing Specialist, Technical Managers, and Competency Coordinator to align training and approval processes. 

3. Performance Monitoring & Reporting 

• Implement KPIs and scorecards to monitor auditor performance and capacity utilization. 
• Provide systematic feedback to leadership on resource efficiency. 
• Prepare regular capacity reports and present findings to senior management. 

4. Stakeholder Collaboration 

• Work closely with Operations, Sales, and Technical Managers to align capacity planning with business objectives. 
• Communicate certification requirements and resource strategies effectively to internal teams and external partners. 

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company 
• Career advancement opportunities

**Benefits vary based on position, tenure, location, and employee election** 

DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. The range of starting pay for this role is $70,000 - $80,000 USD.

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.

For more information 
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

03.02.2026

What is Required

• Bachelor’s Degree 
• At least Five (5) years of experience in Resource Management or capacity planning within a Certification Body or similar environment. 
• Familiarity with ISO standards and accreditation processes. 
• Strong analytical and forecasting abilities. 
• Ethical and impartial in decision-making.
• Collaborative and adaptable to change.
• Detail-oriented with strong problem solving skills. 
• Excellent organizational and communication skills.