GM Labor Information Data Project Specialist

Job Description

Work Arrangement

Hybrid -​ This role is categorized as hybrid. This means the successful candidate is expected to report to Warren three times per week, at minimum.

The Role

CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration.  We are seeking a highly organized and collaborative team member to support the improvement and execution of GM’s Global Warranty Management (GWM) processes.

This role focuses on identifying and resolving internal and dealer warranty claim issues, improving system efficiency, and contributing to cost-saving strategies related to warranty operations.

What You’ll Do:

• Investigate and resolve internal and dealer-related warranty claim issues.

• Recommend future-focused improvements aimed at reducing warranty costs and streamlining dealer claim processes.

• Participate in the development, testing, and implementation of projects related to Global Warranty Management (GWM) and warranty cost avoidance.

• Conduct audit and compliance activities related to GWM and the GM Labor Information Database (GMLID), including SOX and access control management.

• Maintain accuracy and integrity of Master Data within GWM systems.

• Effectively communicate how GWM and GMLID function across various GM departments.

• Collaborate with global support teams

Additional Job Description

Your Skills and Abilities (Required Qualifications):

• Bachelor’s degree in Engineering, Automotive Technology, or a related field (or equivalent experience).

• 5+ years in warranty claims processing for an automotive manufacturer or a related field.

• Strong understanding of both OEM and dealer operations related to warranty claims.

• In-depth knowledge of the end-to-end warranty process and how warranties function within the automotive industry

• Excellent organizational, communication, and interpersonal skills.

• Demonstrated ability to work effectively in cross-functional and multicultural environments.

• Self-motivated, with the ability to operate independently with minimal supervision.

What Gives You a Competitive Edge (Preferred):

• Experience in project and program management

• In-depth knowledge of the GM Labor Information Database (GMLID) and Global Warranty Management systems.

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors