Regional Banks & Credit Union Segment Leader - Midwest, Northeast, or Southeast US Region

Req ID: 326645 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Regional Banks & Credit Union Segment Leader - Midwest, Northeast, or Southeast US Region to join our team in Chicago, Illinois (US-IL), United States (US).

 

The Regional Banks & Credit Union Segment Leader is the primary relationship owner for a portfolio of NTT DATA Banking/Financial Services clients. This pivotal role is responsible for driving customer satisfaction, expanding revenue opportunities, and optimizing account profitability while shaping the future growth of the business in the segment.

 

With deep expertise in regional banks and credit unions, the Segment Leader oversees customer engagements with a strong focus on P&L management, strategic account growth, service delivery excellence, and long-term client success. Collaboration is key, as this leader works closely with client executives, internal NTT DATA teams—including technical delivery, business development, and sales—to cultivate strong partnerships and ensure impactful business outcomes, and alliance and partner organizations.

 

Success in this role is measured by business growth, client satisfaction, and the profitability of engagements.

 

Key Responsibilities:

• Strategic Leadership & Growth: Lead a diverse portfolio of Regional Bank & Credit Union accounts, developing and executing revenue growth strategies while driving profitability and fostering long-term client relationships.

• Client-Centric Engagement: Provide executive leadership in the development of tailored client engagement strategies, ensuring alignment with business goals and driving high-value outcomes.

• Regional Business Development: Build and implement comprehensive go-to-market strategies that align with regional opportunities and corporate objectives in a highly matrixed environment.

• Team Leadership & Talent Development: Build and lead a scalable, high-performing segment team focused on relationship management, revenue expansion, and service excellence.
• Service Portfolio Expansion: Collaborate with NTT DATA Lines-of-Business Leaders (Application Services, BPO, Cloud, Consulting, Digital, Data, Infrastructure, and Security) to enhance and differentiate market offerings.

• Executive Coaching & Mentorship: Coach and mentor Client Executives, helping them develop strategic account plans and scale client relationships effectively.

• Performance & Delivery Excellence: Set clear expectations around NTT DATA's value proposition, ensuring delivery teams exceed client expectations and enhance service quality.

• Escalation & Crisis Management: Act as the senior escalation resource for delivery initiatives, navigating challenges with a focus on solutions and client success.

 

Qualifications:

• 17+ years of experience in Information Technology Services and Advisory Consulting, with a strong track record of building strategic customer relationships and go-to-market strategies.
• 12+ years leading client engagement/account teams, managing P&L oversight, account strategies, service level agreements, and delivery performance.
• 10+ years of Regional Bank & Credit Union industry expertise, with executive-level contacts, deep knowledge of core banking solutions, and a strong grasp of industry trends.
• 8+ years providing strategic direction and leadership in Regional Bank & Credit Union business development, driving innovative approaches to expand market presence.