Director, Product Payments Optimization

Overview:

We are seeking a highly skilled leader to play a critical role in executing go to market activities across multiple priorities on the Payments Optimization product roadmap. The ideal candidate will have a deep understanding of healthcare payment ecosystem (Payer to provider; Payer to member/patient, member/patient to Payer, member/patient to provider; and to some degree provider to patient/member and provider to payer) and communication products (explanation of payments, explanation of benefits, Health ID cards, and more). This person should have a strong business acumen and a successful track record of leading and coaching product team members to delivering on most important tasks (MITs). This role reports into the Sr. Director, Product – Payments Optimization.

Responsibilities:

• As a Director, Product-Payments Optimization, you will be responsible directly and by leading a team for executing the vision, strategy, and roadmap across current and future products across the healthcare journey between payers, providers and members.
• Directly and indirectly provide product management throughout the product development and release lifecycle by leveraging customer feedback and evaluating KPIs to prioritize and deliver products that drive aggressive growth.
• Support a customer-first product vision, strategy, and roadmap.
• Plan initiatives in the feature roadmap and lifecycle, from ideation to support.
• Collaborate with cross-functional teams to implement, rollout, and measure meaningful features.
• Directly and indirectly oversee the product backlog and coordinate with other teams to deliver customer value.
• Conduct some market research and engage with industry stakeholders to understand market trends, customer needs and competitive landscapes.
• Gather and analyze customer insights to drive product innovations collaborating closely with customers to understand specific requirements.
• Directly and indirectly drive Go-to-market activities for successful product launches.
• This is a highly cross-functional role and will work closely with engineering, sales, account management, marketing, client services, finance, treasury, accounting and learning & development teams.
• Ensure team prepares tasks with clear and complete business requirements, involving ALL contributing and impacted business units and IT to establish a viable marriage of requirements and technical solution.
• Directly and indirectly assist engineering in the refinement of technical requirements, minimizing them to the most efficient set of changes that still meets the needs of the business.
• Meet with clients as needed to understand requirements and offer possible solutions.  Learn clients’ technical systems, software and current process for print and electronic communications or enrollment materials.  Apply technology and product knowledge to address client needs.
• Establish and track to project plans to accomplish project activities.
• Deliver timely and at appropriate cadence - Stakeholder updates, across all initiatives under your oversight.
• Manage project risk with alternative plans as required.  When key milestones are missed, marshal the team to keep the project on track.
• Ensure team provides targeted training for more complex features to internal users in advance of deployment, and when necessary, train them to in turn train the client
• Directly and indirectly work with the learning and development team to help them incorporate new features in long term training.
• Coordinate retrospectives at pre-established intervals, and make certain that continuous process improvements thus established are implemented and not glossed over or forgotten.

Competencies:

• Proven experience in leading direct reports and fostering teams growth and development.
• Product experience in Payments/banking/fintech industry including detailed understanding of money movement in all forms and various channels between financial institutions.
• Experience in healthcare industry is a plus, including detailed understanding of healthcare claims and enrollment data and how it translates to produce client materials, both printed and electronic.
• Strong strategic thinker who is able to understand the organizational goals and can use technology, project management, and PMO leadership experience to accomplish these goals.
• Experience leading mission-critical programs that