Homeowner Claims Subrogation Advocate - Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Under limited supervision, this job is responsible for identifying and monitoring subrogation inputs and collections. This role identifies new subrogation opportunities, refers opportunities to the subrogation unit, implements procedures, and monitors subrogation reimbursements to other insurers. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. This individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

Key Responsibilities:

• Manages, researches and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues

• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

• Works with Subrogation Adjusters and Litigation Attorneys to recover funds on complex Property Losses to include product liability cases

• Identifies subrogation opportunities and refers claims to Subrogation unit in markets where complex subrogation litigation is prevalent

• Documents a claim file with notes, evaluations and decision making process

• Summarizes documents and enters into claim system notes

• Advises management on coaching and training opportunities

• Assesses unit needs for training and development on subrogation issues and processes

Preferred Qualifications:

• 6+ years of Homeowner’s Property claim handling, settling, adjusting/evaluating

• Homeowners Property claim subrogation experience, a plus

Work Location and Schedule:

• This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States.

• Tues - Sat 8am to 5pm CST

When you work from home full time, you’ll need:

• A dedicated workspace in your residence that is private and free from distractions

• A minimum internet bandwidth of 50 MB down/5 MB up

• Appropriate work surface and seating.

What will Allstate provide?

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)

• Connectivity reimbursement of $80 per month to offset some of the cost of internet

Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

•    Competitive pay with needed support for continuous development and career advancement.
•    Flexibility in scheduling and a time off policy that helps support your work/life balance.
•    Initial and ongoing training to get you proficient in your new role
•    Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.

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Skills

Negotiation, Problem Solving, Results-Oriented, Subrogation Claims, Time Management, Written Communication

Compensation

Compensation offered for this role is $50,400.00 - 88,987.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

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