Program Manager - Community Benefits - Medical Center

Overview

At Houston Methodist, the Program Manager position is responsible for comprehensive program management, including coordinating work and administrative support, for programs and is accountable for performance. This position will execute strategies while managing relationships internally with hospital leadership and externally with clients, partners and vendors. Success in the Program Manager position includes partnering with key operations stakeholders to design and successfully execute program elements that ensure leadership engagement of the strategy. This position focuses on the development of a strong network of internal stakeholders that will contribute to and drive the achievement of strategic goals. The Program Manager position works independently and collaboratively to proactively identify problems and creative solutions to address requirements and partnering with vendors in assigned areas of responsibility on data, process solutions, and advisement. This position is responsible for various administrative and operational functions, and financial stewardship while providing education and technical expertise related to the program for successful implementation and sustainability.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Works creatively and analytically in a problem-solving environment fostering teamwork, innovation, and excellence. Actively leads program meetings, providing meaningful contributions that drive decision-making and clearly identifies next steps. Works cross-departmentally to achieve innovative and actionable outcomes.

• Leads program strategies with key stakeholders and others to ensure department timelines, deliverables, and budgets are met. Serves as a primary resource/subject matter expert and a key liaison to councils and professional groups.

• Facilitates communication with authority to individuals and groups in a manner that engages and helps them understand and retain information.

• Recommends opportunities for improvement of department/program score for turnover/retention/employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Collaborates with colleagues, peers, and other stakeholders to improve the effectiveness and efficiency of programs. Regularly communicates with customers/clients to arrange meetings, confirm program schedules and discuss any program problems, ensuring that customers/clients are regularly informed on the status.

• Implements change management strategies to ensure successful execution of the program and to improve targeted outcomes. Obtains buy-in to change efforts.

• Partners with management to evaluate the implementation and effectiveness of the assigned program, monitors progress and achievement of objectives and identifies corrective actions as indicated. Provides leadership with decision support needed to make informed strategic decisions and drive improved outcomes for the patient experience.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Operationalizes strategic plans with timely execution of deliverables.