Document & Business Solutions Specialist

Document & Business Solutions (DBS) is the company’s primary mail and print production provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, document design & creation, scanning & archiving fulfillment, hard-copy document digitization, messenger & courier services, mail/package distribution and more. Additionally, DBS manages and maintains the firmwide “Smart” suite of products, including, SmartPrint (floor copiers/printers), SmartMail (mail digitization), and SmartDox (DBS’s online service platform). 

As a Document & Business Solutions Operations Specialist II, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards. Some of the functions include but are not limited to:

·         Operating functional equipment including postage, x-ray, inserting (where applicable), printing, scanning, and other equipment.

·         Receive and process all incoming and outgoing work.

·         Coordinate courier collection, including required manifest(s) and documentation.  

·         Perform and maintain basic record keeping and tracking of data as required by management.

·         Identify non-compliant activities and escalate as appropriate.

·         Print, finish and distribute all print requests and documents.

·         Perform Check Management in line with all processing procedures (where applicable).

·         Respond to all requests and inquiries from end-users of DBS products and services.

·         Manage other logistical functions such as shuttle bus operations and overnight shipping.

·         Handling of specialized items and more complex inquiries, including possible extensive research.

·         Resolving discrepancies and performing escalations.

·         Inventory management and fulfillment for production centers.

·         Other duties as assigned.

·         May be required to alternate between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage.

·         Ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.

·         Good customer service skills, attentiveness, able to interact positively and pleasantly.

·         Able to work productively in a fast-paced team environment.

·         Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.

·         Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar).

·         Must be comfortable with and have a solid understanding of basic business technology. 

·         Good oral and written communication skills.   

·         Able to lift and push items of significant weight (up to 50 pounds).

·         Able to stand and walk for long periods of time.

·         Able to resolve problems.

·         Proactive to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills.

·         Self-motivated with proven ability to learn.

·         Ability to recommend process improvements.

·         High school diploma or equivalent required.

·         Prior experience in a production environment preferred.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental