APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

Penn State’s Office of Strategic Communications—the University’s central public relations and marketing division—seeks a Documentation and Training Specialist to help implement consistent web and digital platforms across Penn State’s campuses, colleges, institutes, and administrative units. This role will work with CMS users, content creators, and digital partners to apply shared standards, workflows, and best practices across a large, distributed web and digital ecosystem. The successful candidate will be a clear communicator, skilled educator, and strong collaborator who can translate complex digital practices into practical guidance.

This role is ideal for someone who enjoys bringing structure to ambiguity, enabling others to succeed, and supporting large-scale digital transformation through clarity and consistency.

This position offers a hybrid work arrangement that combines remote and on-campus working.

Key Responsibilities

• Platform Training and Enablement: Develop and maintain training materials and documentation for Penn State’s CMS platforms, including Contentful and WordPress (CampusPress), supporting consistent use of standards, workflows, and governance models
• Playbook Development: Create and update digital playbooks covering content strategy, experience design, accessibility, analytics, SEO, and delivery practices
• Documentation and Knowledge Resources: Produce clear, accessible documentation that translates technical, design, and governance standards into usable guidance for non-technical audiences
• Design System and Platform Guidance: Document how design systems, components, and content models are applied in practice, supporting consistent implementation across teams
• Experience and Content Best Practices: Develop resources that support writing for the web, information architecture, navigation, editorial workflows, and user-centered design
• Analytics and Optimization Enablement: Document how to interpret dashboards, understand KPIs, and apply insights to improve content and digital experience performance
• Knowledge Management: Build and maintain shared repositories that serve as trusted sources of truth for web and digital practices
• Change and Adoption Support: Create self-directed learning