Transportation Coordinator II

Essential Job Functions

• Heavy customer/carrier interaction and communication daily via phone and/or email
• Utilize TMS technology to build and execute truckload, LTL, and hotshot movements for clients
• Provide support for customer Track & Trace/POD inquiries
• Resolve and track customer complaints and issues
• Provide data interpretation and cleansing as required
• Extensive use of email technology to sort, respond, assign, and action emails as required
• Monitor loads for exception and manage exceptions to closure
• Provide support to the carrier billing process & work to through any discrepancies
• Provide decision support for exception management during afterhours via page as needed
• Route and tender shipments using enabling technologies and business processes to ensure maximum value to customers and Crane, as required
• Utilize methods and procedures to achieve process compliance and organization goals
• Provide feedback and recommendations to drive continuous improvement at account and operational level
• Maintain high level of customer service to both internal and external customers
• Provide data interpretation and cleansing as required
• Work cross-functionally between departments (engineering, analytics and execution)
• Other duties as assigned

Other Skills & Abilities

• Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/un-hiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options
• Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• May require client after-hours support on nights, weekends, and/or holidays via cell phone rotation and remote equipment or via in-office tools and phones.

Education & Experience

• 1 years of experience working in the logistics industry required
• 2-5 years of experience working in the logistics industry preferred
• Bachelor's degree in Transportation, Logistics, or Business Administration preferred
• Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
• Knowledge and understanding of the basic requirements for freight movement (truckload, LTL, air, small parcel) is required
• Experience using analytical and judgment skills to solve problem

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas