Senior Manager, Product Strategy and Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Senior Manager, Healthspire Product Strategy & Operations

We have an outstanding opportunity for a strategic leader & operator to join our Healthspire Payor Solutions Product team focusing on Cardiometabolic products.

About CVS Healthspire:

The CVS Health Healthspire Payor Solutions organization designs, delivers, and operates a configurable collection of products, programs, and tools that complement the benefit plans of our enterprise employer and health plan customers. Our care delivery and care management solutions target population health outcomes that require risk mitigation, intervention, and ongoing chronic care management.  We use technology-enabled population identification based on multisource data integration – medical claims, pharmacy claims, lab data and patient inputs– for applying evidence-based opportunities and an omnichannel, next best action approach. Advanced analytics drive higher engagement and better care delivery through a comprehensive machine learning platform and our one-on-one patient connections. Our solutions deliver a highly engaging digital and virtual care experience for patients helping them improve their health outcomes.

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About The Role:

We are seeking a strategic Senior Manager with a track record of designing, launching and operating programs to join Healthspire product to lead and shape the future of Healthspire’s obesity solutions.

Obesity is recognized by the American Medical Association (AMA) as chronic disease resulting from genetic, biological, and environmental factors. A common condition, 40% of American adults have obesity and the GLP-1 market is expected to reach $95B by 2030.

As a Senior Manager, you will be responsible for designing and managing the delivery of patient care programs and payor solutions. You will collaborate with Clinical Operations, Medical Affairs, Legal, Data Science, and others to design and manage highly scaled patient-facing components across our cardiometabolic product portfolio. You will work with data to understand how product engagement is performing and design and deliver enhancements that drive strong clinical outcomes, program engagement, and improve patient experience.  In this role you will be responsible for prioritizing complex opportunities and lead groups of diverse stakeholders to deliver on your objectives.

Key Responsibilities:

• Independently leading dozens of partners across Clinical Operations, Medical Affairs, Legal, Sales, Account Management, Data Science & Engineering, IT, Client Analytics to structure and execute on new program designs and enhancements
• Partner with Marketing, Sales, and Account Management to communicate program performance and our product roadmap
• Build business cases to justify and prioritize product enhancements and design a measurement strategy to measure their impact
• Define longitudinal patient journeys that meet engagement and clinical outcomes, write requirements, and then partner with Operations and Technical stakeholders to bring these experiences to life  
• Design, enhance, and manage patient and clinician experiences, processes, protocols, assessments, and workflows
• Develop and maintain strong, strategic relationships with key suppliers and matrix partners to drive partnership and performance
• Evaluate KPI and SLA performance, measuring program efficacy to formulate and subsequently deliver upon quality improvement plans  
• Leverage data-driven insights and a deep understanding of patient and client needs and market dynamics to identify and prioritize items enhancement
• Conducting deep dive quantitative and qualitative analyses to identify opportunities for innovation and process improvement

This job might be for you if:

• You are passionate about working on products that have a meaningful impact to our clients and patients, truly helping people on their path to better health
• You are highly agile in adapting to new industry dynamics and business needs
• You are energized by being part of a large cross functional team working in a hands-on, fast paced, and dynamic environment
• You enjoy quantifying and solving complex business problems and are able to take ideas and communicate them effectively to leader