People & Talent Operations Generalist

About Airship

Airship helps brands master mobile-first customer experiences to build lasting relationships and accelerate business growth.

Since 2009, Airship’s has enabled thousands of the world’s leading brands to be at the forefront of the customer experience revolution with industry-first support for push notifications, in-app messages and mobile wallet boarding passes — all of which are now the norm in elevating experiences everywhere. 

Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across apps, websites and all channels, including email, SMS, mobile wallet and more. Its no-code Experience Editor and Journeys AI solutions enables marketers and product managers to get work done in minutes instead of months, capturing more value across the entire customer lifecycle without ongoing developer support. 

With the Airship Experience Platform and App Store Optimization technology and expertise, brands now have a complete set of solutions to optimize the entire customer lifecycle – from the point of discovery to loyalty – driving greater value for everyone involved. 

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn and Facebook.

 

What You’ll Do:

We are seeking a People & Talent Operations Generalist to join our team for a full-time, six-month engagement. The People & Talent Operations Generalist will offer talent acquisition and onboarding support as well as assist with HRIS/ATS systems entry, reporting and metrics-tracking that help power the foundation of our people practices.  This role is ideal for someone who is passionate about delivering positive candidate and employee experience, who thrives on building smart and scalable processes, and ensuring data integrity and precision in HR systems and processes.

Recruitment and Talent Operations:

• Support the recruitment and hiring processes by helping to maintain job and candidate data within Greenhouse (ATS) 
• Manage job postings across various platforms, ensuring accuracy in descriptions, and tracking incoming applications efficiently
• Conduct candidate sourcing and screening for open positions
• Work across with hiring managers and stakeholders for interview scheduling and coordination
• Disposition candidates in Greenhouse
• Conduct reference checks

People Operations support:

• Assist with new employee onboarding (onboarding communications and logistics, initiating and completion of background checks, etc.)
• Provide recordkeeping and document management support
• Create & route workflows for payroll processing
• Project support:
  • Help design and build new & improved employee-facing People Operations intranet site in Confluence
  • Help create manager-facing intranet content in Confluence
  • Support employee engagement initiatives, including events, surveys, and recognition programs
  • Assist with People Operations data and reporting initiatives

What We're Looking For:

• 1-3 years of experience as an HR Generalist, People Operations Coordinator, Recruiting/Talent Operations Coordinator or similar role
• Proficiency with Google Suite (Docs, Sheets, Slides)
• Excellent attention to detail and proficiency in managing HR data and systems
• Proficiency with Greenhouse ATS system, including job setup, creating interview kits, scorecards, etc.
• Experience with building pages and/or maintaining data on intranet sites or other collaborative platforms, preferably Confluence
• Experience with HRIS systems, preferably UKG 
• Excellent communication skills for interacting with candidates and employees at all levels
• Ability to give 1x1 or group presentations using slides and video conference platform(s) such as Google Meets or Zoom
• Ability to exercise solid judgment and manage confidential information with discretion

We'd Be Delighted If You Also Have:

• Strong Google Sheets / Excel skills (Pivot tables, VLOOKUP, XLOOKUP, etc.)

Work Location & Travel Requirements

Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a m