Senior Manager, Quality Assurance

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Senior Manager of Quality Assurance will be responsible for leading the development and implementation of quality systems and processes to ensure that all products and services meet or exceed industry standards and customer expectations. You may oversee a team of quality assurance professionals and work closely with cross-functional teams to ensure the implementation of quality practices across the organization. You will also be responsible for maintaining regulatory compliance and driving continuous improvement in quality processes.
 

What You'll Do

• Develop and implement quality systems and processes that meet or exceed industry standards and customer expectations

• Ensure compliance with all regulatory requirements and standards

• Build and lead a team of quality assurance professionals

• Develop and implement quality metrics and reporting to measure the effectiveness of quality assurance initiatives

• Work closely with cross-functional teams to ensure quality practices are implemented across the organization initially focused on mobile functionality and cross team impacts

• Drive continuous improvement in quality processes and systems

• Identify and address quality issues and risks proactively

• Conduct internal and external quality audits and lead the corrective action process as needed

• Provide leadership and guidance to the organization on quality-related matters

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
 

What You Have

Minimum education, skills and experience required.

• Experience in the development and implementation of quality systems and processes

• Strong knowledge of regulatory requirements and standards (e.g., ISO 9001, FDA regulations)

• Excellent communication, interpersonal, and leadership skills

• Ability to work collaboratively with cross-functional teams

• Strong problem-solving and analytical skills

• Demonstrated ability to drive continuous improvement in quality processes and systems

Preferred education, skills, and experience.

• Student loan experience preferred

• Mobile experience preferred

• Bachelor's degree in a relevant field (e.g., Quality Management, Engineering, or Science)

• 8+ years of experience in quality assurance, with a minimum of 3 years in a leadership role

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was