Assistant Registrar/Graduation Analyst

Who We Are:
We are a diverse open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”

Our Values:
• Empathy: We stand without students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.

This position is responsible for overseeing the degree certification process and the awarding of degrees in the student information system at Ivy Tech Community College Central Indiana. In addition, this position supervises the processing team and all of the processing functions. This position interacts positively with current students, School Deans, and Program Chairs, as well as other customers from within and outside the College.

Major Responsibilities:

Customer Service -

• Provide strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, strong problem solving and desire to identify and support student success
• Act as a liaison to staff/faculty/administration outside of the Office of the Registrar
• Engage in behaviors that create an inclusive environment in which all people are valued and supported
• Does not stop with the first or the easiest answer to a customer, but gets to the root cause of the problem, question, or issue to solve it quickly and professionally as possible

Administrative -

• Supervise the processing team and all processing functions
• Utilize knowledge of accepted policies and practices in higher education relating to granting of degrees
• Analyze, authenticate, and research requests for degree audits submitted for evaluation of coursework for certification that degree requirements have been met
• Thorough knowledge of degree programs offered and correct coding in student information system
• Understand registration, change of enrollment/information and other student related enrollment activities to cover front line during busy periods
• Maintain regular contact with School Deans and Program Chairs concerning degree requirements and course substitutions
• Work with academic departments to design and implement efficient and effective certification tools
• Serves as Co-Chair of the Commencement Committee to plan and implement commencement day activities
• Determine daily and term-related priorities and anticipated workload
• Respond to inquiries from students, faculty, staff, and the general public
• Maintain and search student confidential files for accuracy and completeness
• Triage/referral to identify and resolve issues Leadership and Student Support
• Provide ongoing overall troubleshooting with internal and external customers to maximize customer service
• Provide training and assistance , as needed, on student information system in the area of degree certification and degree-awarding.
• Work closely with Academic Affairs to ensure accurate information is being used in the certification and awarding of degrees.

Technical Support/Usage -

• Define, understand and use the student information system as necessary
• Process information that is confidential in nature
• Respond to internal requests of processes and clarification of data entered
• Data entry of awarded degrees into the student information system
• Understand U.Achieve with ability to run graduation audits
• Be able to train faculty and staff to use U.Achieve for advising purposes
• Scan, verify, and index student record documents in less busy work periods
• Assist with admissions processing (regular admissions applications, guest student applications, high school and college assessment waivers, etc.), particularly during peak times for the various processes included.
• Assist with any Student Affairs projects (either inside or outside of the Registrar’s Office) in which additional assistance is needed.
• Ensure that you are abiding by the Registrar’s Office Team Expectations (provided annually to staff (copy attached) at all times.

Key Responsibilities:

• Electronic Paper Graduation Applications
• Work several Graduation Spreadsheet
• Dual Enrollment High School degree awarding
• DocuSign- (Graduation Application, Change of Enrollment, Change of Information, Appeal to Repeat, Academic Reinstatements)
• Run Degree Audits

The above list of duties is not to be construed as an e