Quality Manager

Dover Precision Components delivers performance-critical solutions for rotating and reciprocating machinery across the oil & gas, power generation, marine, industrial, chemical and general processing markets. Comprising the Waukesha Bearings, Bearings Plus, Inpro/Seal, FW Murphy and Cook Compression brands, our portfolio includes hydrodynamic bearings, active magnetic bearings, system and bearing protection, and reciprocating compressor controls and components, each custom-engineered to provide optimum efficiency, reliability and productivity and backed by comprehensive aftermarket services. Dover Precision Components serves its global customer base through facilities in North America, Europe, Asia and the Middle East, as well as technical sales representatives around the world.

 

Summary:

The role is responsible for delivering sustainable performance through an effective quality management system and continuous improvement goals. He/she will be responsible for planning and directing activities to develop, apply, sustain, and improve the QMS to ensure external and internal requirements are met.

Essential Duties and Responsibilities:

• Responsible for internal and external quality, customer complaints, and all customer communication related to quality issues. Leads execution of corporate and specific site quality goals. Promotes a proactive Built in Quality (BIQ) approach to quality and partners/collaborates with internal stakeholders to achieve site’s performance goals. Manages all activities related to the ISO Certification
• Lead and promote continuous improvement concepts based on corporate initiatives to improve customer satisfaction and reduce failure costs. Leads and serves as the subject matter expert for advanced problem-solving methodologies. Collaborates with internal stakeholders to modify and continuously improve processes to enhance quality, and stability of processes.
• Develops, and promotes Built in Quality concepts into the quality system using methodologies such as poke yoke, quality gates, and upstream certification process
• Responsible for the design and implementation of policies and procedures to ensure that quality standards are met during production. Responsible for ensuring testing of processes and products are conducted per documented standards.
• Familiar with a variety of the field’s concepts, practices, and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.
• Develops training programs and materials and conducts training sessions on quality concepts. Works closely with Team Leaders and production personnel on all shifts to provide guidance and instruction on proper inspection and reporting procedures. Confers with customers on changes in quality standards and communicates requirements to internal stakeholders.
• Establishes and uses programs to evaluate precision and accuracy of production and testing/measurement equipment.
• Develops and devises standards and methods for inspection, testing and evaluation of materials, in process and finished products. Develop process control methodologies to ensure quality requirements.
• Audit and qualify suppliers to assure compliance with standards. Collaborates with suppliers on problems or necessary corrective actions to be taken. Investigate deviations from standards and completes necessary analysis. Confers with and works closely with internal stakeholders on reasons or causes to eliminate future problems.
• Coordinate government or customer visits for source inspection or quality system audits. Conducts visits to obtain required customer acceptance of products and maintains all associated records and documentation as needed.
• Review materials, components or products returned under warranty claims. Analyze reason(s) for failure and advise customer of action to be taken. Works c