AVP, Commercial Card Client Account Specialist

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Position Summary:

We're looking for a Commercial Card Specialist to act as the key point of contact for Commercial Card's external and internal customers. You will receive inquiries from Program Administrators in need of information, credit limit changes, account set up, misapplied payments, fraud support, and other service-related items.
 

Responsibilities:

·         Participate on a team of Commercial Card Specialists assigned to support Commercial Card's clients.

·          Protect and grow client relationships.

·         Work with target clients & internal service partners to advocate client needs and solutions.

·         Use product knowledge to resolve challenging client issues and conduct root cause analysis.

·         Ensure risk/compliance guidelines are followed at all times.

·         Understand the impact to the client of any changes in our processes and procedures.
 

·         Demonstrate a commitment to, implement, and follow policies and procedures that support the Bank's Risk Vision.

 

Qualifications:

·         4 -6 years of experience in commercial card, transaction banking, or customer support

·         TSYS (TS2) experience

·         Strong organizational and communication skills

·         Ability to travel as needed

·          Bachelor's Degree

The typical base pay range for this role is between $91K - $112K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and