RaIS Managed Service Consultant

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The RaIS Managed Service Consultant will help Visa clients manage the risk of accepting payments online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.

• Consulting Expertise

  • Drives client revenue optimization by leveraging relationships and strategies that align with Managed Solutions goals, automation, and retention objectives

  • Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies

  • Builds rapport with both the client and the Visa account team to promote retention

  • Proactively learns how to leverage complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client success

  • Anticipates fluctuations and proactively identifies anomalies with business relationships and collaborates internally to stay ahead of competitive risk

• Analysis

  • Increases automation by leveraging internal features and available client attributes

  • Aligns acceptance and fraud KPIs with Managed Solutions objectives

  • Uses Business Intelligence tools to continually highlight client return on investment

  • Processes ad hoc requests and uses existing functionality to accomplish goals

  • Contributes to the continual enhancement of analytical tools

• Solutions Delivery

  • Optimizes client acceptance through increased automation, the use of machine-learning models, and efficient creation and use of rules

  • Identifies and influences clients and internal business partners to explore Managed Solutions and complementary Visa product offerings

  • Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.

  • Remains proficient in Visa and partner integrations, order and technical flow, and support resources

  • Shares industry best practices within region

  • Understands how client strategies and risk configurations potentially impact Visa revenue

• Communication and Presentation Skills

  • Communicates professionally, succinctly, independently, and with relevance based on audience and topic

  • Engages with colleagues and clients regularly to align common ideas and goals through effective communication, demonstrating a passion for the business, and being accountable

  • Shares efficiencies and best practices with colleagues and peers

• Industry Knowledge

  • Builds industry knowledge through internal and external resources

  • Confidently consults clients on industry trends and innovations and educates clients on how payment ecosystems work

  • Understands regional risk regulations

  • Uses knowledge of competitive landscape to shape solutions delivery

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

o 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work
experience with an Advanced degree (e.g. Masters, MBA, JD, MD)

Relevant work experience:
o Working in eCommerce payment industry
o Collaborating on and with enterprise-wide products, projects, and programs
o Deriving insights and action items through analysis
o Providing Solu