Operations Program Manager, GRAISE (Grocery and In Store Experiences) Tech

Worldwide Grocery Store Tech (WWGST) is seeking an Operations Program Manager to join our Grocery Retail and In-Store Experience (GRAISE) team. The GRAISE mission is to make the lives of our shoppers, store associates, brands, and banners better and easier through innovative science, hardware, and software solutions that drive revenue and in-store traffic, while reducing cost to serve.

This role will contribute by leading our team and developing new, efficient processes in two key areas: 1) fielded technology performance measurement and reporting, and 2) manufacturing operations coordination and oversight.

Key job responsibilities
- Fielded Tech Operational Metrics & Performance: Define, oversee, and report on fielded tech operational metrics including ownership of performance goals, status reporting, challenge analysis, and driving cross-functional improvements with Retail Operations and Store teams.
- Continuous Improvement Engineering: Collect and organize continuous improvement plans and schedules for cost reduction, quality enhancements, manufacturability improvements, and feature upgrades across engineering initiatives.
- Demand Planning & Inventory: Centralize supplier/CM order requirements and warehouse inventory management for tech hardware with min/max store monitoring.
- Logistics & Customs: Manage Amazon/Graise and Contract Manufacturer shipments (inbound/outbound), track activity including customs clearances.
- Return Material Authorization & Technical Support: Coordinate RMA requests for field tech failures to CM/supplier locations and provide Graise team facilitation for routing decisions.

About the team
The Grocery Retail and In-Store Experience team owns the products that power checkout and in-store customer engagement, helping shopper save time and money, and enabling store associates to do their jobs more effectively. Products include Dash Cart, Self-Checkout (SCO), Point of Sale (POS), Electronic Shelf Labels, Digital Displays, In-Store Mode for the Amazon app, and more.