Lead Robotics Solutions Engineer, Field Services

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

People Leader

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/

Auris Health, a member of the Johnson & Johnson family of companies is currently hiring a Lead Robotic Solutions Engineer (RSE), Field Service.  Remote work options may be considered on a case-by-case basis and if approved by the Company for US based candidates. 

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

At J&J MedTech we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Join our collaborative, rapidly growing teams. You'll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals' skills and improves patient outcomes.

Position Summary

Coaches less experienced staff on the RSE Service Team by supervising individual contributors. Is accountable for conducting effective performance management. Leads processes and assignments for the RSE Service Team and supports organizational objectives and business service goals. Defines project terms to meet objectives and goals of the service area of complex medical equipment. Directs workflow for strategic plans and serves as a primary point of contact for the team.

Key Responsibilities:

• Lead directly or indirectly less experienced team members via coaching and mentoring.
• System set-up, movement, maintenance, repair, and de-installation.
• Data log analysis and management in order to perform troubleshooting and resolution of issues.
• Work independently leading our RSE Service Team in technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability.
• Execute specific tasks including documentation and metrics for the team.
• Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes
• Participate in process improvement discussions to increase team efficiency and effectiveness.
• Engage in a continuous effort of learning and trainings to expand the knowledge of RSE Service on our robotics systems.
• Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.
• Provide reports and updates to senior management on status and strategic goals.
• Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to g