Security Officer, 8 hrs/wk, Friday

Site: The McLean Hospital Corporation

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

Overview Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day-to-day operations of the department. Shift Assignment The Security Officer must be available to staff 8-hour shift at the following times: - Fridays: 10:30 PM - 6:30 AM PRINCIPAL DUTIES AND RESPONSIBILITIES: - Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean’s operational needs are met efficiently. - Operational responsibilities of the Officer include, but are not limited to, the following:- Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher. - Responds immediately and appropriately to all emergency, contingency, or disaster situations. - Responds as soon as possible to all non-emergency calls assigned by the Supervisor or Dispatcher. - Documents all incidents after response and informs Dispatcher of actions taken. - Completes all electronic incident reports in an objective manner, writes in a clear style and submits all incident reports and accompanying documentation prior to departing from campus at the end of the shift. - Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community. - Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity and take the appropriate safety and security actions. - Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk and takes the necessary steps to mitigate risk to patients, visitors and staff. - Takes appropriate actions when necessary, appropriate or mandated, based on training procedure and legal requirements. - Uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons. - Demonstrates reasonable application of physical force when necessary and appropriate, to contain, restrain or stop a physical threat or assault. - Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester. - Patrols McLean property and grounds, documents all deficiencies and/or violations of policy. - Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy. - Performs access control functions, including: ensuring that all employees, vendors and contractors are in possession of an authorized form of identification and that is clearly visible; enforcing McLean visitor policies and restrictions; restricting\ access by individuals who have no authorized business on McLean property. - Performs Dispatch and/or Console duties as assigned by the Supervisor/Manager. Dispatch/console duties include, but are not limited to, the following:- Coordinates Security activities, acts as liaison to other McLean departments and external agencies, reflects the friendly, courteous, helpful and professional attitude of the department at all times. - Coordinates assignments of scheduled staff to calls for service and other activities in an equitable fashion. - Answers incoming internal and external phone calls, provides callers with information and appropriate transfers. - Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion. - Maintains a chain of custody of all property, evidence and equipment turned in to the Security office. - Documents all actions taken by departmental staff, all incidents reported and ensures that