Operations Cross Functional Manager

 

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Position Family: Professional Support Services

Wage Range: $111,841.60 - $150,987.20 Per Year

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | Multi-Site Approved for NHSC & NCLRP loan forgiveness programs

What We Are Looking For

The Operations Cross Functional Manager collaborates with the Cross Functional Committee (CFC) to develop innovative solutions to operational workflow challenges. This role builds strong, trust-based relationships across clinical, operational, and IT teams to drive alignment and shared ownership of patient access priorities. As the CFC identifies, designs, and oversees the implementation of solutions and workflows, the Operations Cross Functional Manager ensures that new processes are effectively sustained and maintained.

The Operations Cross Functional Manager is also responsible for developing reporting streams and audit tools, in partnership with the CFC and IT department, to ensure compliance with established processes. This role reports to both the CFC and the Chief Operating Officer (COO) on the performance of Patient Access departments and locations relative to operational optimization efforts. Additionally, the Operations Cross Functional Manager may be responsible for educating leaders on new workflows and supporting the broader adoption and scaling of pilot initiatives.

Schedule:  | Location: City

ESSENTIAL FUNCTIONS AND DELIVERABLE

• Foster a goal-oriented, collaborative environment that promotes effective problemsolving, advancing Patient Access Optimization to ensure timely, convenient, and equitable access for all patients and communities served by SAC Health.
• Design, implement, and continuously improve the organization's Operational workflows, expand digital scheduling capabilities, advance and monitor technology-enabled improvements, including audit methodologies, compliance standards, reporting structures, and escalation pathways.
• Create and maintain audit tools, scorecards, dashboards, and reporting systems that effectively measure compliance with operational workflows, operational standards, and quality improvement initiatives. 
• Conduct ongoing audits and monitoring activities to ensure clinical and operational departments and locations are adhering to approved workflows, policies, and optimization initiatives. Identify workflow variation and monitor long-term sustainability of implemented improvements.
• Drive enterprise scheduling strategy, establish performance standards, define key performance indicators, and ensure alignment with digital access initiatives and enterprise operational goals. 
• Prepare and present routine reports to the Cross Functional Committee (CFC), COO and operational leaders regarding compliance rates, audit findings, implementation progress, risks, and opportunities for improvement. 
• Identify performance gaps, workflow failures, and compliance concerns. Collaborate with operational leaders to develop corrective action plans, monitor progress, and evaluate effectiveness of interventions. 
• Partner with clinical, operational, quality, and IT leaders to support implementation, adoption, and spread of new workflows, pilot programs, and clinical optimization initiatives throughout the organization. 
• Serve as a operational subject matter expert by educating leaders and staff on workflow expectations, audit findings, quality standards, and best practices to promote accountability, operational consistency, and continuous improvement.
• Travel to other clinics, offices, or events as necessary; must have a reliable vehicle, valid driver's license, and auto insurance.
• Other duties as listed in the official job description.

QUALIFICATIONS:

• Education: Masters Degree in Business Administration, Healthcare Administration, Public Health or related field is required.
• Licensure/Certification: Epic certification for the area in which you support (in